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Carlie Bradshaw , Asaf Ben-Oved, Shani Laendler (Unlicensed)

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Table of Contents
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Description

Images need updating

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The Verint Top VerinTop is a consistent pattern across all Verint products, making them immediately recognizable. It frames the application with a header bar and an optional left-hand panel.

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The VerinTop will include the following components:

  1. Product area (Verint logo and suite name)

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  1. Application selector

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  1. Navigation area (Top or Left). See each type for more info.

  2. Additional options (in Left Navigation mode only)

    1. Instances

    2. Additional information

  3. Search

  4. Notifications indicator

  5. Help center

  6. User profile, including:

    • User status

    • System and User settings

    • Logout option

Product area

Description

The Product area identifies the application as a Verint product.

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The product area consists of:

  • The the Verint logo.

  • Application the application suite name.

Placement and positioning

The product area is in a fixed position in the top-left corner.

Interaction

Clicking the product area will open the Verint product suite site map, if exists.

Note: The product suite cannot be changed.

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  • The name of the currently-selected application.

  • A menu icon button ⋮, to indicate a drop-down list.

  • A drop-down list of other suite applications available to the user.

  • A divider line between internal applications and external products.

  • External link icons beside external products, to show they will be opened in a new tab.

  • A blue check mark beside the currently-selected application.

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The application selector appears to the right of the product area, in the top-left corner.

Content

  • The list should should be the same from for all applications in within a suite.

  • Applications should be sorted in order of importance or alphabetically.

  • External products should be shown underneath internal applications.

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  • The selected application will be indicated with a blue check mark.

  • A scroll bar will be used when the application selector is taller than the height of the screen.

  • External products (e.g. Work Manager) should be opened in a new tab.

Interaction

  • Clicking anywhere on the application selector, including the menu icon button ⋮ beside the and application name, will open the list of available applications.

  • When an application If another application within the suite is selected:

    • the list will close.

    • the view will change to the new application.

  • If an external product is selected:

    • the list will close.

    • the original application will remain selected.

    • the selected product will open in a new tab or window.

Main navigation

Types

There are two types of navigation menu. See the their separate pages for each typemore details.

Note: The navigation type should be the same for all products within a suite, unless it is opened in a new tab or window, when it may All products within a suite should use the same navigation type. Only external products, that are opened in a different tab, can have a different navigation type.Images need updating

Type

Choose:

Image

Top Navigation mode

  • By default, if the menu options fit.

  • When there are

7
  • only 1 or 2 levels in the menu hierarchy.

  • When there are 8 or fewer menu items at each level.

Image Added

Left Navigation mode

  • When there are

only 2
  • 3 or more levels in the menu hierarchy.

Image RemovedLeft Navigation mode
  • When there are more than

7
  • 8 menu items at any level

.When there are 3 or more levels in the menu hierarchy
  • .

  • When the top bar area is needed to show

instances
additional
Image Removed

Note: Left navigation cannot be used in conjunction with the Filter Pane.

Image Added

Search

Description

Allows the user to search the suite hierarchy, including application names and menu items.Images need updating

Image Added
Image Removed
Image Added
Image Removed
Image Added

Structure

  • The trigger icon is displayed as an icon Icon Button with no label.

  • The Search bar extends to the left of the trigger icon, when selected.

  • The search results menu is divided into 3 optional sections:

    • Top - Page results from the current application.

    • Middle - Page results from all other applications.

    • Bottom - Branches Branch results only.

Example of when with all three sections are used:

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Placement and positioning

The position of the search icon may vary if additional elements are used (e.g. additional information).:

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Internal logic

  • The search bar covers the Application Selector and all levels of navigationright-hand navigation options.

  • Results are displayed from top to bottom according to their hierarchy in the navigation.

  • For any of the 3 sections, if more than 12 results are found, the section will have a scroll.

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Interactions

  • The behavior of the search is based on Live Search.

  • Search Focus Management (see below see below under Accessibility Compliance))

  • Clicking the search icon button opens a search field to its left side.

  • Clicking anywhere outside the search field will close it.

  • While typing a search parameter in the search field.:

    • A a results menu will be displayed beneath the search field.

    • Search the search parameter will be highlighted in the displayed result’s menuresults list.

  • Clicking on a page result will:

    • navigate to the page.

    • close the results menu and search field.

  • Clicking on a branch will:

    • navigate to the first page under the selected branch.

    • close the results menu and search field.

  • Clicking the X in the field will clear the field and close the menu, but will keep the field selected with text cursor ready to type.

  • Clicking Esc on the keyboard will:

    • 1st click - clear the search field.

    • 2nd click - close the menu.

Notifications indicator

Description

A unified list of system notifications and alerts can be accessed from the header bar. Notifications can be generated by any product within the suite.

See /wiki/spaces/UserExp/pages/1970119523 Notifications for more information on the behavior of notifications.

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Placement and positioning

  • A bell icon button is shown between Search and the Help center.

States

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State

Description

Image

Regular

Hover

Details

Active

Regular

, no indicator

When there are no unread notifications:

  • the grey bell icon is shown.

Image RemovedImage RemovedRegular, with indicator

Image Added

  • When there are unread notifications:

    • a blue notification

count
    • badge appears

above the icon button, and
  • the bell icon and notification count are blue.

  • Image RemovedImage Removed

    Selected

    When the notification popover is open, whether or not there are unread notifications:

    • the bell icon and notification count (if present) are a darker blue.

    Image RemovedImage Removed
      • to the top-right of the grey bell icon button.

      • a count of the unread notifications is shown in the badge.

    Hover

    Image Added

    Active

    Image Added

    Interaction

    Top Navigation mode

    • Clicking on the bell icon will open the notifications PopoverNotifications menu.

    Internal logic

    • When there are over 99 items in the notification menu, the count should read 99+.

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    Opens contextual online help pages and other resources such as product feedback.

    Bell needs adding to image

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    Structure

    Displayed as an icon button with no text.

    Placement and positioning

    Positioned to the left of the user profile.

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    The user profile contains:

    • a user profile image, user initials, or the default avatar, surrounded by a grey circle.

    • current a status indicator around the profile image (optional).

    • the profile menu, containing additional account-level options.

    • a drop-down icon button, to the right.

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    • By default, users will be represented using by their initials (e.g. JD for John Doe).
      INITIALS EXAMPLE IMAGE

      Image Added
    • Each user may upload an image to replace the initials.

    • If neither a user image or initials are available, a default avatar will be shown.
      DEFAULT AVATAR IMAGE

      Image Added

    Current status (optional)

    • By default, the An additional circle around the user profile image will be grey. However, it can also be used to show the user’s current status.

    State

    Description

    Regular

    Hover

    Active

    Default (no status)

    • Grey

    line, 2 pixel width.Image Removed
    • outline

    Image AddedImage AddedImage Added

    Available

    • Green

    line, 2 pixel width.Image Removed
    • external circle

    Image AddedImage AddedImage Added

    Not available

    • Red

    line, 3 pixel width.Image Removed
    • external circle, wider than the green version

    Image AddedImage AddedImage Added

    Profile Menu

    Note: The options in the profile menu should be the same for all products in a suite.

    • Current statuses (optionalA list of available statuses, with a blue check mark to indicate the user’s current status. (Optional).

    • A horizontal line separating the statuses from other options.

    • Notifications link, including a count.

    • Preferences Preferences, which will open in a dialog , and may include these optionscontaining options such as:

      • Upload profile picture

      • Language

      • Date/Time format

      • Email preferences

    • Switch profile. (optionalOptional).

    • Logout.

    Interaction

    • Clicking anywhere on the profile image, or the associated drop-down button, will open the profile menu.

    • Clicking anywhere outside of the profile menu will close it again.

    • Selecting an option from the profile menu will:

      • perform the action (e.g. logout, change status, or open the Preferences window)., and

      • close the menu.

    Expand-Collapse behavior

    Description

    The header bar can be collapsed by the user to allow for more vertical space. When collapsed, the second level navigation options are shown on hover.

    Note: when using Instances (Left Navigation mode only), the instances must always be visible if the header is collapsed.

    Structure

    When collapsed:

    • the suite name and the second level of navigation will be hidden.

    • the user profile image will reduce in size.

    States

    Images need bell icon adding

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    State

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    Image

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    Expanded

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    Collapsed

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    Default state

    On first opening, the top should be expanded.

    Interactions

    When the header bar is expanded:

    • On hover, a collapse icon button will appear below the product area.

    • Clicking the collapse icon button will collapse the header bar.

    When the header bar is collapsed:

    • On hover:

      • the expanded top will be shown automatically, revealing the second level navigation and suite name.

      • an expand icon button will appear below the product area.

    • On removing hover the top will collapse again automatically.

    • Clicking the expand icon button will pin the header bar open.

    Transitions

    • The header bar should expand/collapse with a transition effect.Hovering over the user profile will show the name of the user in a Tooltip.

    System modes

    Where the entire interface can be put into an alternative ‘special’ mode, the VerinTop may be used to indicate when it’s active. Relevant modes may include for demonstration, simulation (where changes are not applied to the live site), or impersonation (when acting as a different user).

    • A colored gradient should be added to the VerinTop background when the mode is activate.

    • A colored label describing the mode may also be added to the VerinTop.

    • System modes are usually managed (turned on and off) via the User Profile menu.

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    Best practices

    Use:

    • VerinTop in every Verint application.

    • The same type and menu items navigation mode (top or left) for all products within a suite.

    • Short labels for menu items, allowing room for translation.

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    • Different types of navigation for different products within the same suite.

    • Words in sub-menu items which are included in the parent menu item, to keep labels short. For example, the options underneath Settings should be (e.g.) Privacy , Localization etc., not and Localization rather than Privacy Settings , and Localization Settings etc.

    • A collapsible header bar with Instances.

    Accessibility Compliance

    Unless otherwise specified, see our general compliance information in Fundamentals - Accessibility.

    Focus management

    • Provides Provide a way for users of assistive technology to skip what can often be many navigation links, which would otherwise require a lot of additional clicks.

    • Skip links A skip link will be positioned at the bottom part of underneath the Verint Logologo.

    • When any of item within the components of the VerinTop is in focus, the VerinTop will be displayed in an Expanded state (similar to the hover state with a mouse cursor).

    See example for Skip Links: <Update Image to visual>

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    Responsive Design

    Verint products should dynamically respond to the user’s screen size, platform, and orientation, supporting all devices down to the common tablet size (960px width).

    For more information, including recommended breakpoints, see the general Responsive Design guidelines.

    Responsive guidelines

    • The VerinTop has been designed at 1366 px width. As the screen width changes, it should respond based on the number and length of menu items, in both top and second level navigation.

    • The space between menu items should not be adjusted at any width.

      • Each menu item will have 5 px padding either side of the label. The selection highlight should extend across this padding.

      • Top level menu items will have an additional 20 px spacing between them.

      • Second level menu items will have an additional 10 px spacing between them.

    Wide screens

    Example at 1921 px:

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    Where the screen size is wide enough to comfortably show everything contained within the VerinTop:

    • All content should be shown on one line, without wrapping. This includes:

      • top-level menu items.

      • the application selector. This area may be expanded if the application name is long, and normally wraps onto 2 lines.

    • Elements aligned to the left- and right-hand sides (Product Area and User Profile) will remain there.

    Narrow screens

    Where second level navigation does not fit within the screen width:

    • a More… option should be added on the right-hand side.

    • clicking More… will open a Drop-down Menu containing the remaining menu items.

    • the same hover and selected states from the main menu should be used for menu items in the drop-down.

    Example at 1281 px:

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    Where top level navigation does not fit within the screen width, even after line wrapping:

    • The entire menu should be replaced by a menu icon button ⋮.

    • When the icon button is clicked, a drop-down menu will open.

      • Top level menu items will be shown on the left.

      • When a top level menu item is hovered over or clicked, the related second level menu items will be shown on the right.

      • When a second level menu item is selected, the menu will close and the new page will be shown in the workspace.

    • When the menu is first opened, the currently-selected top level and second level menu items should be shown by default.

    • The current selection should be shown at both levels.

    • A hover state should be shown for all menu items on hover (unless using a touch device).

    • Where possible, the selected page will be shown next to the menu icon button. This should include both top and second levels.

    Examples at 961 px:

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    Current selection

    ...

    Hover

    ...

    For more information about responsive design for mobile, please contact the UX team.

    Design

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    Zeplin link

    ...

    Screen thumbnail

    ...

    <<Short Zeplin link. You
    Use this
    Image Removed>>

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    <<Screen with 200 width>>

    Code

    <<a box containing the code - when there is no code to present use the Coming Soon GIF>>

    Image Removed

    • , as on hover.

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    Search

    Keyboard

    Search icon

    Search field

    Results menu

    Image Added

    Image Added

    Image Added

    Tab

    Navigates to the next focusable element

    • Empty - closes the search field and navigates to the next focusable element

    • Filled - navigates to the “X” icon button

    N/A

    Shift + Tab

    Navigates to the previous component

    Closes the search field and navigates to the previous component

    N/A

    Space

    Opens the Search field

    Adds a space in the search Text Field

    1. Selects the focused item,

    2. closes the menu and search field, and

    3. loads the destined page

    Enter

    Opens the Search field

    N/A

    1. Selects the focused item,

    2. closes the menu and search field, and

    3. loads the destined page

    Esc

    N/A

    • Empty - closes the search field and returns it to the search icon

    • Filled - clears the search field and closes the results menu

    • Clears the search field

    • Closes the results menu

    • Returns the focus to the search field without applying any action

    Arrows

    N/A

    • Empty - N/A

    • Filled -

      • Down moves the focus from the search field to the first item in the results menu. (Not applicable if there are no search results).

      • Right/Left act as arrows in the search Text Field

    • Moves the focus down or up by one item

    • Clicking Up from the first item moves the focus back to the search field

    • Down stops at the last item in the list

    Text input

    N/A

    Focus remains on field while text is added or removed

    Focus returns to search field and the characters are entered, updating the results list accordingly

    Responsive Design

    Verint products should support all devices down to the common tablet size (960px width).

    Design

    Code

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