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- Active Conversations
- View Recordings
Active Conversations
User's role has to contain the 'List Ongoing Conversation' permission.
The Active conversation area provides the following recording functionality. Access to Start, Stop, Pause, Resume and View Recordings functionality is configurable.
| Functionality | Description |
|---|---|
| Conversation Metadata | The system will display conversation metadata relating to the active Microsoft Teams Conversations. This includes the following values; From, To, Call Start Date and Time, and Call Duration |
| Recording Status | The system will display if the system is recording the conversation or not |
| Start Control | UI Control / Button to Initiate Recording |
| Stop Control | UI Control / Button to Stop Recording |
| Pause and Resume Controls | User has the ability to Pause and Resume Compliance Recording. This may be required if the conversation topic includes PII or other scenario that should not be recorded for a period of time. Please note, Pause / Resume requires always on recording and will create One Recording. Start / Stop will create multiple recording files. |
Start Recording (desktop example)
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The View Recording's button will launch the VFC application (embedded and iframed within the Microsoft Teams Client). (Gabor and Krisz do i mention anything here about logging in, and no SSO?)
Please refer to User Guide for more details.
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