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Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches. The system supports integration with multiple transcription engines and providers. Refer to the corresponding guides to understand the capabilities, language support, limitations, and license requirements for each. The default transcription engine is Intelligent Voice.

Child pages (Children Display)

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The following table provides a brief overview of the options:


Intelligent VoiceVerint Speech TranscriptionSpeechmaticscomitFS Voice Transcription Service
Intelligent VoiceAzure Cognitive ServicesVendor
StatusAvailableAvailableAvailable

Basic integration is available in v9.7.5 or later

Complete integration is coming soon

2023H1
Available
Vendor

Intelligent Voice

https://intelligentvoice.com/

Verint Systems

https://www.verint.com/

Speechmatics

https://www.speechmatics.com/

comitFS

https://www.comitfs

.com/

Intelligent Voice

https://intelligentvoice.com/

Microsoft

https://azure.microsoft

.com

/en-us/services

/

cognitive-services/speech-to-text/Languages

TechnologyLVCSR*LVCSR*LVCSR*LVCSR*
LVCSR*
Languageshttps://intelligentvoice.com/languages/Arabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urduhttps://www.speechmatics.com/our-technologyNorth American English, British English, Latin American Spanish
https://intelligentvoice.com/languages/
https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/language-support#speech-to-text
On-premise/CloudOn-premise
On-premise
and partner cloudOn-premiseOn-premise and
partner
cloud
Cloud
On-premise
DeploymentIntegration via REST APIIntegrated into Verba Speech Server role
Integration via REST APIIntegration via REST API
Integration via REST APIIntegration via REST API
LicensingRequires VFC Advanced Archive licenses to enable the integration and separate
VFC Speech Transcription license to use the Verint Speech Transcription engine
Intelligent Voice license or subscription. For more information contact your Verint representative.

Requires VFC Advanced Archive licenses to enable the integration and separate

Speechmatics license or subscription

VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your

Speechmatics

Verint representative.

Requires VFC Advanced Archive licenses to enable the integration and separate
comitFS
Speechmatics license or subscription. For more information contact your
comitFS
Speechmatics representative.Requires VFC Advanced Archive licenses to enable the integration and separate
Intelligent Voice
comitFS license or subscription. For more information contact your
Verint
comitFS representative.
Requires VFC Advanced Archive licenses to enable the integration and separate Microsoft Azure subscription. For more information contact your Microsoft representative.Customization
CustomizationContact Verint for more informationAvailable through professional service (phonetic boosting or language customization)Contact Speechmatics for more informationContact comitFS for more information
Contact Verint for more informationhttps://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/custom-speech-overview
Diarization / Speaker RecognitionYesYesYesYes
Yes
Sentiment ScoreYesNoNoNo
Yes
TopicsYes
TopicsNo
NoNo
Yes
No
Automatic Language Detection
No
YesNoNo
Yes
No

* Large Vocabulary Continuous Speech Recognition

Transcription process

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3rd party Speech Transcription

The following figure provides an overview of the transcription process when the Verint Speech Transcription engine is usedwith a 3rd party transcription provider (cloud or on-premise). Note: in this case, the transcription process runs on the Verba Speech Servers directlyin the cloud or on 3rd party servers.

Image RemovedImage Added

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Verint Speech Transcription

The following figure provides an overview of the transcription process with a 3rd party transcription provider (cloud or on-premise)when the Verint Speech Transcription engine is used. Note: in this case, the transcription process runs in the cloud or on 3rd party serverson the Verba Speech Servers directly.

Image RemovedImage Added