Deploying and configuring Verint transcription

Verint transcription is using the Verint engine to transcribe voice calls. The engine is built into the Verba Speech Analytics Service which can be enabled on the Verba Speech Analytics Server role. The Speech Analytics Server requires special sizing when the Verint transcription engine is used, for more information see Deploying transcription.

Once, the server(s) are deployed, the required Data Processor has to be created to enable the integration with the Verint transcription engine. Follow the steps described in Configuring and running transcription to create the processor and select the Verint engine. No additional settings are required for the data processor configuration.