Overview
- Speech Analytics Tab
- Speech Transcription Tab
Organizations use Verint Financial Compliance's Analytics Search capabilities to reduce the time effort required to find potential compliance issues within Conversations. This guide will describe how to interact with the:
Additional information on the media player guide can be found here - Using the media player
Speech analytics tab
A new Speech Analytics Tab is available for the in focus conversation this includes the following information
Expandable Information | Description |
|---|---|
| Language Spoken | Lists the detected languages spoken during the conversation. |
| Sentiment Analysis | Lists the granular count of TCU sentiment within the conversation |
| Topics | Lists key topics spoked within a conversation, providing a quick summary of the audio file content. This also includes a time stamp, highlighting at which point during the topic was detected. The timestamp is a hyperlink, and will move player to the appropriate point in the Wav File. |
The transcription tab provides the following functionality
Feature | Description |
|---|---|
| Auto Scroll | The transcription will scroll, in synch with the audio and wav player. |
| Speaker Diarization | Identifies the number of speakers in an audio file and segments the transcript according to speaker identity. Speaker 1, Speaker 2 etc… |
| TCU Sentiment | Each diarized segment of transcribed text is given a color coding to infer the sentiment score for the transcribed segment. |
| Confidence | Words with a dashed underline are words with a low confidence score. |