Configuring TLS 1.2

Owned by Kiss, Mate
Feb 23, 2024
2 min read

AVAILABLE IN 9.4 AND ABOVE

By default, all Verba services prefer TLS 1.2. For security or compliance reasons, administrators can choose to lock down the TLS version of the Verba system to 1.2, and therefore disable TLS 1.0 and TLS 1.1. This document provides an overview of how to enable TLS 1.2 and disable TLS 1.0 and 1.1 for the Verba product.

ComponentHow to Configure TLS 1.2
Internal communication between Verba servers and components

Step 1 - Ensure that TLS 1.2 is not disabled on the Verba servers

Step 2 - Open the Web Application and navigate to System\Servers and select the server

Step 3 - Select the Change Configuration Settings tab, Server Certificate - Advanced TLS Settings node

Step 4 - Set Enable TLSv1 and Enable TLSv1.1 to No, and Enable TLSv1.2 to Yes

Step 5 - Save the changes and click on the click here link to apply the changes    

Additional configuration for the following services:

Verba Avaya DMCC/JTAPI Service
Verba Cisco Central Silent Monitoring Service
Verba Cisco Compliance Service
Verba Cisco JTAPI Service

Step 1 - Go to the Java home directory

Step 2 - Open the conf/security/java.security or lib/security/java.security (JDK 8 and earlier) file using notepad with elevated permissions

Step 3 - Change the jdk.tls.disabledAlgorithms property by appending ", TLSv1, TLSv1.1"
As an example:
jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, DH keySize < 1024, \
EC keySize < 224, 3DES_EDE_CBC, anon, NULL, TLSv1, TLSv1.1

Step 4 - Save the changes

Step 5 - Restart the impacted Verba Service

HTTPS connection with the Web Application

Follow the instructions on all Media Repository Servers:

Step 1 - Go to C:\Program Files\Verba\tomcat\conf

Step 2 - Create a backup of the server.xml file

Step 3 - Open the server.xml file using notepad with elevated permissions

Step 4 - Change the value of the SSLProtocol from "TLSv1+TLSv1.1+TLSv1.2" to "TLSv1.2"

Step 5 - Save the changes

Step 6 - Restart the Verba Web Application Service

Encrypted SQL Server communication

Follow the information in the following article: https://support.microsoft.com/en-gb/help/3135244/tls-1-2-support-for-microsoft-sql-server

To enable encrypted communication with the SQL Server in Verba, follow Configuring encryption for database connections

Communication between the installer and the Web Application during certificate generation

The installer uses TLS 1.2 by default when requesting certificates from the Verba CA.

Verba Microsoft Teams Bot Service's HTTPS listeners

The TLS 1.0 and TLS 1.1 protocols need to be disabled OS level on the servers hosting the bot service. To disable the TLS 1.0 and TLS 1.1 protocols on Windows follow the instructions:
Step 1 - Add the following registries on all bot servers:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client]
"DisabledByDefault"=dword:00000001
"Enabled"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server]
"DisabledByDefault"=dword:00000001
"Enabled"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
"DisabledByDefault"=dword:00000001
"Enabled"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server]
"DisabledByDefault"=dword:00000001
"Enabled"=dword:00000000

The following .reg file contains the above registries and it can be simply run on the servers:

Step 2 - Restart the Verba Microsoft Teams Bot Service