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VFC Capture (Verba) 9.8
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Quick Reference Guide
User Guide
Administration Guide
Quality Management Guide
Advanced Compliance Guide
Speech Analytics Guide
Reporting and Dashboard Guide
Reporting Guide
Dashboard Guide
Dashboard widgets
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Widget configuration
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Dashboard sharing
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Dashboard snapshots
Legacy dashboards
Creating new widget types
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Dashboard widget types
Using the dashboard
Widgets - Call Activity
Widgets - Quality Management
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Overall Performance Trend widget
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Top Performing Agents widget
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Top Performing Groups widget
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Low Performing Agents widget
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Low Performing Groups widget
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Agents Overall Performance widget
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Agents Performance Trend widget
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Agents Quality vs Productivity (Average Call Duration) widget
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Agents Quality vs Productivity (Calls Handled) widget
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Groups Overall Performance widget
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Groups Performance Trend widget
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Groups Quality vs Productivity (Average Call Duration) widget
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Groups Quality vs Productivity (Calls Handled) widget
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Supervisors Productivity Trend widget
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Score Distribution widget
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Skills Performance Trend widget
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Skills Overall Performance widget
Ethical Wall Guide
Operation and Maintenance Guide
Deployment Guide
Integration Guide
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Gliffy Diagram
VFC Capture (Verba) 9.8
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Legacy dashboards
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Widgets - Quality Management
Widgets - Quality Management
Kiss, Mate
Owned by
Kiss, Mate
Feb 26, 2024
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Kiss, Mate