Using the Gadget
The Verba Gadget for Cisco Finesse is separated into two main section, Ongoing, and Search.
The Ongoing section lists the currently accessible conversations.
The Search page lists the already recorded conversations.
Ongoing Conversations
User's role has to contain the 'List Ongoing Conversation' permission.
The ongoing list shows the currently recorded conversations assigned to the logged in user. In the case of supervisors, the user will see the accessible conversations on the list.
The ongoing page provides recording functionalities.
Supported recording controls:
Mute recording
On-demand call control
Start/Stop manual call recording
Search and Retrieve
The user's conversation access scope will be applied on the search result. If the user has not permission to see a conversation the conversation won't be listed in the result.
The voice call's playback required 'Conversation Play' permission
Search Criteria Bar
Name | Value | Description |
|---|---|---|
From Date | 2016-12-01 | The start date of the search interval. The field only accepts yyyy-MM-dd format. |
To Date | 2017-01-24 | The end date of the search interval. The field only accepts yyyy-MM-dd format. |
Extension | 1234 | The recorded extension |
User | User Name | The recorded user's name. It has to be a Verba User. |
| Executes a search query for the last 24 hours without any other criteria. The end date of the interval is the current date and time. | |
| Executes a search query for the last 7 days without any other criteria. The end date of the interval is the current date and time. | |
View Conversations
The voice and IM conversation can be viewed in the gadget's Conversation Details popup. The popup can be opened by clicking on the search result's row.
Instant Message view:
Voice call playback:
The voice calls are loaded into an HTML5 player. All browser are supported where the HTML audio tag is supported with mp3 format.