Extension details

Defining what to record and how

If the recording system has to be configured to record selected extensions / phone numbers / SIP URIs only, administrators have to define the extension numbers. By default, the system records only configured extensions on a given Verba Recording Server. For more information on understanding the various recording modes, refer to the Verba Deployment Guide.

Only the users with system administrator rights have access to extension configuration. The page is available by clicking on the Users / Extensions submenu. The group administrators can only access those phone numbers, which are linked to users from those groups which they administer.

Extension Assignment to Users

Extension Assignment enables administrators to link phone numbers / extensions / SIP URIs to Verba users. Using this feature, Verba can link Verba users to calls and users can search for recorded calls using these parameters / names. This feature is useful when the communication system does not provide name fields for the recorder.

In order to use Verba special features like making calls private, XML-based services, on-demand recording, etc. system administrators have to map Verba users to phone numbers / extensions / SIP URIs. Through user-extension assignment, Verba can apply linking information for the above-mentioned services.

Environment

For Multi-tenant systems, each extension is assigned to one of the environments. This is only configurable by users that have multi-tenant administrator rights.

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Extension

Phone number/ SIP URI. The defined extension has to match exactly the extension number configured in the recorded UC system. Also, you have to configure each appearance of the given number in the system in order to be sure that all calls for the given extension will be recorded.

Required field.

Minimum length: 1

Maximum length: 32

Must be unique in the system.

Only numeric characters are allowed in this field.

User

This field enables administrators to link an extension to a Verba user. You can select a registered Verba user from the list box. You are able to link more than one extension to the same user.

If you are adding an extension pattern, then this field is not available.

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Type

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Update user information on existing conversations

Enables extension mapping for historical calls. For more information, see How to correct a forgotten user-extension assignment afterwards?

This option is only available if a user is selected for the extension.

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Description

Description of the extension. This is an optional field for adding comments to an extension.

Maximum length: 64

Recording Mode

Recording modes to control how conversations are recorded, captured or imported, whether it requires user interaction or not. The following valid values apply:

For more information, see Recording modes

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Recording Rule

You can set up the Extension to be recorded selectively based on a pre-defined selective recording rule.

Recorded Modalities

It is possible to define which modalities should be recorded for each extension.

To see exactly which modality can be recorded and for which platform, refer to the Modality and recorded platform support matrix article.

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Recorded Directions

You can define, which conversation direction should be recorded for the given extension. For more information please refer to the Conversation direction and modality support article.

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Record Calls Answered by 3rd Party

The Record Calls Answered by 3rd Party configuration option makes it possible to record calls that were answered by a 3rd party for a certain extension. So for example, even if the recorded extension transferred the call to an external number and neither of the participants is a recorded user in the new session, the conversation will still be recorded.

These calls will be assigned to the user that this extension belongs to so that the user can access them.

This setting is only available for Skype for Business (Lync) deployments.

Record Every Platform

If this setting is enabled, then Verba will record conversations for this extension on all available platforms. If disabled, the Recorded Platforms selection box becomes active.

Recorded Platforms

Conversations for this extension will only be recorded if they originate from the selected platform(s). To select a platform, move it to the right-hand side box.

Import from Every Source

If this setting is enabled, then Verba will import conversations for this extension from all available Import Sources. If disabled, the Import Sources selection box becomes active.

Import Sources

Conversations for this extension will only be imported from the selected sources. To select a source, move it to the right-hand side box.

Sampling Rate

This percentage of all calls for this extension will be recorded.

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Record only on the selected Verba Servers

If you would like to differentiate among recording servers in terms of which extension will be recorded, you can define it by selecting this option and choosing the desired recording server from the list below.

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Valid From

Using this field you can control the validation interval for the given extension. If the validation of a given extension is changed, the configuration changes will not be propagated automatically to the Recording Servers. The change has to be initiated manually.

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Valid To

Using this field you can control the validation interval for the extension. If the validation of a given extension is changed, the configuration changes will not be propagated automatically to the Recording Servers. The change has to be manually initiated.

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Avaya Password

Password field set in the Avaya Communication Manager for the recorded device.

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Confirm Avaya Password

Confirmation of the Avaya Password field.

It has to match exactly the Avaya Password field above.

Do not request PIN on Recorder Line

This configured extension, used for a Dial-in Recorder port, will not request PIN code for authorization before starting the recording if this option is checked in.

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MAC Address

MAC address of the phone. This optional field is used by Verba XML Service when the identification of the user cannot be achieved by providing the login name of the user as a parameter in the service URL (e.g. in CUCM Express).

For more information, see  Configuring the Cisco IP Phone Service.

Maximum length: 32