Voice Quality Check Trend
Name | Voice Quality Check Trend |
Description | Displays the number of conversations on the selected time scale where the voice quality score is below a configurable threshold. The data is collected from the recorded conversations database, based on the configured filtering and grouping options. |
Filters |
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Voice Quality Score | Defines the voice quality score threshold, only conversations with a voice quality score less or equal then the configured value will be displayed. |
Group By |
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Drill Down | By clicking on a data point on the chart, the user is redirected to the search page showing the list of conversations for the selected data point. |
Sample |  |
For detailed information on the configuration options, see Widget configuration.