The following information is continuously synchronized from ITSProfile server(s) by the Recording Director(s):

Lines: line number, name, type
DDIs: number, name
Users: trader id, user name
Verticals: console/turret number, type, name, TTP id, device (speaker, handset) assigned,

The system uses the information above to extend the metadata recorded for the recorded calls on the turrets. Provisioning is supported by the following sources:

TMS share
LDAP

TMS share

The data is published in CSV like files on a CIFS/SMB share on the ITS Profile server(s).

Step 1 - In the Verba Web Interface go to System \ Servers

Step 2 - Select the Recording Director from the list

Step 3 - Click on the Change Configuration Settings tab and navigate to Unified Call Recorder / Recording Providers / BT ITS/IPSI

Step 4 - Configure the settings based on the description below:

Name	Description

Name	Description
Trader Provisioning Source	Defines the source of information for provisioning BT ITS configuration. The following valid values apply:
LDAP/TMS Polling Timer	Defines how often the TMS files are read and the data is synchronized
TMS Files SMB Folder Path	The path of the DataFiles folder on the ITS Profile server
TMS Files SMB User	The username configured for SMB authentication
TMS Files SMB Password	The password configured for SMB authentication

Step 5 - Save the changes by clicking on the

icon.

Step 6 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 7 - Repeat the steps on all Recording Director servers.

LDAP

The data is published via LDAP which provides better security than the TMS share option (LDAP is not available in all BT ITS deployments).