Configuring speech indexes
Speech indexes
Index files that allow fast speech search in recorded media are stored in separate files next to the recordings (see Dimensioning your Speech Server to understand the storage impact of these index files).
You can define the scope of indexing using the standard, built-in Verba Data Retention system. Users with Speech Administrator rights can create and manage the policies to create and delete indexes by using the appropriate page (Speech Search > Data Retention Policies) in the Verba Web interface.
Configuring speech indexing related data retention policies
Follow the steps below to create a new Data Retention Policy for Speech Search indexing:
Step 1 - Open the Verba Web interface and log in with a user that has the 'Speech Administrator' right.
Step 2 - From the top menu select Speech Search > Data Retention Policies
Step 3 - In the top right corner click 'Add new Data Retention Policy'
Step 4 - Fill in the Data retention policy data form according to your requirements. The following list provides details on each setting
Step 5 - Specify your Data retention filtering criteria to select the calls you want the policy to apply to. You can use this section to restrict the scope of indexing to reflect your organization's policies.
Step 6 - Once you are done with filling out the settings form, click 'Save' to save your policy.
If the Role setting 'Speech Analytics > Indexed User' is not enabled, it will override your retention policies and remove a user's calls from indexing.