Speech transcription
- Daniel Balog
- Gabor Moczar
Owned by Daniel Balog
Aug 27, 2018
1 min read
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Overview
Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches.
- Installing transcription
- Configuring and running transcription
- Exporting transcripts
- Searching and viewing transcripts
- Improving transcription accuracy
Supported languages
Currently, the Verint Speech Transcription Engine supports the following languages-accents:
| Arabic-BH | Arabic-EG | Arabic (Gulf) |
| Arabic (Levantine) | Azeri | Bengali |
| Cantonese | Catalan | Czech |
| Danish | Dutch | English-AU |
| English-GB | English (Hong Kong) | English-IN |
| English-MY | English-ZA | English-SG |
| English-US | French-CA | French-FR |
| Georgian | German | Hebrew |
| Hindi | Indonesian | Italian |
| Japanese | Kannada | Kazakh |
| Korean | Malayalam | Mandarin |
| Polish | Portuguese-BR | Portuguese-PT |
| Russian | Slovak | Swedish |
| Spanish-SA | Spanish-SP | Tagalog |
| Tamil | Telugu | Thai |
| Turkish | Ukrainian | Urdo |
Some languages may need additional LAC boosting, depending upon the industry and locale. For more information, please contact us.
Transcription process
The following figure provides an overview of the transcription process.
