Overview

Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches.

Supported languages

Currently, the Verint Speech Transcription Engine supports the following languages-accents:

Arabic-BH	Arabic-EG	Arabic (Gulf)
Arabic (Levantine)	Azeri	Bengali
Cantonese	Catalan	Czech
Danish	Dutch	English-AU
English-GB	English (Hong Kong)	English-IN
English-MY	English-ZA	English-SG
English-US	French-CA	French-FR
Georgian	German	Hebrew
Hindi	Indonesian	Italian
Japanese	Kannada	Kazakh
Korean	Malayalam	Mandarin
Polish	Portuguese-BR	Portuguese-PT
Russian	Slovak	Swedish
Spanish-SA	Spanish-SP	Tagalog
Tamil	Telugu	Thai
Turkish	Ukrainian	Urdo

Some languages may need additional LAC boosting, depending upon the industry and locale. For more information, please contact us.

Transcription process

The following figure provides an overview of the transcription process.