BT IP Trade recording
Overview
The integration between the Verba and IP Trade systems is based on duplication of the media stream in the turrets. For each call, the dealer board system creates a copy of the associated inbound and outbound RTP streams. These are sent to the voice recorder server which records and archives the live feed. The transmission of call detail information (CDR) and the negotiation of the RTP session parameters are performed using an XML protocol co-developed by IP Trade and Verba back in 2007. The dealer boards handle special call scenarios that require special handling on the recorder side too:
Several calls can be active simultaneously on the dealer board, these are recorded separately
A dealer board can register on the IP telephony infrastructure with single or multiple directory numbers, all of these are captured
Call durations can vary from seconds up to several hours (e.g. open lines), all these are recorded as expected, with silence suppressed in long calls
BT IP Trade recording features
Certified BT IP Trade recording solution
2N and N+1 recorder configurations
Compatible with trader voice recording data model
Support for VAD (voice activity detection) and media segmentation for long calls
All types of recording mix layouts are supported
Support for selective recoding by configuring trader IDs as recorded extensions
Support for turret based playback
Version support
Switch Name & Model | IP Trade |
|---|---|
Supported BT IP Trade Versions | 5.2 or later |
Supported Turret Types | All |
If you are on a different version, contact you BT representative for more information.
Features not available
Silent monitoring only available for Media-Only records
Full / Always-on, Do-not-record, Never-record recording modes only (no On-demand, no Controlled)
Desktop Screen Capture is not available
Configuration
For configuring the Verba system for BT IP Trade recording, see Configuring IP Trade recording.
BT IP Trade metadata
The system captures the following metadata specific to BT IP Trade calls when CTI messages are available. These fields are available through the standard and the IP Trade specific custom metadata template.
Metadata Field | Description | Template | Available | Available in | Available in |
|---|---|---|---|---|---|
Start Date |
| Standard | Yes | Yes | Yes |
Start Time |
| Standard | Yes | Yes | Yes |
End Date |
| Standard | Yes | Yes | Yes |
End Time |
| Standard | Yes | Yes | Yes |
Duration |
| Standard | Yes | Yes | Yes |
From | Source phone number, SIP URI | Standard | Yes | Yes | No |
From Info | Source display name | Standard | Yes | Yes | No |
To | Destination phone number, SIP URI | Standard | Yes | Yes | No |
To Info | Destination display name | Standard | Yes | Yes | No |
Direction | Direction of the call from the system perspective, requires configuring internal number/domain patterns | Standard | Yes | Yes | No |
Direction (User) | Direction of the call from the recorded user perspective | Standard | Yes | Yes | No |
From (Verba) | Name of the Verba user associated with the calling party | Standard | Yes | Yes | Yes |
To (Verba) | Name of the Verba user associated with the called party | Standard | Yes | Yes | Yes |
Location | Hostname of the recording server | Standard | Yes | Yes | Yes |
End Cause | Normal, Hold, Transfer, Conference, Device Change, From Terminated, To Terminated | Standard | Yes | Yes | Yes |
Audio Codec |
| Standard | Yes | No | Yes |
Video codec |
| Standard | No | No | No |
Platform Call ID |
| Standard | Yes | Yes | Yes |
Silence Ratio | Only for media-only records | Standard | No | No | No |
Talkover Ratio | Only for media-only records | Standard | No | No | No |
Longest Silence | Only for media-only records | Standard | No | No | No |
User ID / Agent ID | Trader ID | Standard | Yes | Yes | Yes |
From Device | Recorded turret ID | Standard | Yes | Yes | Yes |
To Device | Recorded turret ID | Standard | Yes | Yes | Yes |
Dialed Number |
| Standard | No | No | No |
From IP | IP address of the media source, only for media-only records | Standard | Yes | Yes | Yes |
To IP | IP address of the media source, only for media-only records | Standard | Yes | Yes | Yes |
From Proxy IP |
| Standard | No | No | No |
To Proxy IP |
| Standard | No | No | No |
Source Platform | IPTrade | Standard | Yes | Yes | Yes |
Conversation Type | Voice | Standard | Yes | Yes | Yes |
Forward Reason |
| Standard | No | No | No |
Recording failed | Only for media-only records | Standard | No | No | No |
Media Length | Only for media-only records | Standard | Yes | No | Yes |
Media Error | Only for media-only records | Standard | Yes | No | Yes |
Voice Quality | Only for media-only records | Standard | Yes | No | Yes |
Record Type | CDR-Only, Media-Only | Standard | Yes | Yes | Yes |
2N Source | In case of duplicate (2N) recording, records are marked as primary or secondary | Standard | Yes | Yes | Yes |
TPO Slot | DDI slot number | IPTrade |
| Yes | No |
Channel ID | Recording channel identifier | IPTrade |
| Yes | No |
Device | Handset 1, Handset 2, Headset, Microphone 1, Microphone 2, Loudspeaker 1, Loudspeaker 2 | IPTrade |
| Yes | Yes |
Call Type | DDI, PW, Intercom | IPTrade |
| Yes | No |
Participant Talk Mode | Marked segment while talk mode is Idle, Public or Exclusive | Marker |
| Yes | No |
Deployment options for BT IP Trade recording
Single server solution: All Verba services (Administration, Recorder) are on one server. It is recommended only for a few user POC or trial deployment (10-20 users).
For the installation guide see: Installing a Verba Single Server solutionMedia Repository + Recording Server: The Verba administration/storage server is deployed separately from the recorder.
For the installation guide see: Installing a Verba Media Repository and Installing a Verba Recording Server