Configuring IP Trade for recording

This section provides information on configuring the IP Trade trading solution for recording. For the latest configuration guides and options, please contact IP Trade directly.

For the supported turrets and versions, see BT IP Trade recording

For the detailed information regarding the configuration of the Verba IP Trade Recorder service, see IP Trade Recorder settings.

System-wide configuration

Step 1 Login to the web-based “TSS Console” administration interface.

Step 2 Navigate to Device Management -> Zones -> System (or custom zone) -> Turret Boot Settings (Tab)

Step 3 Go to Recorder (on Left Button/Tabs) and on the Basic (Tab) check Recorder compatibility to “iptrade”.

Step 4 Move to the Expert (Tab) still under the Recorder settings and Enable Keep-Alive on all recorded turrets.

Step 5 Move to the Advanced Mode (Tab), and add the following key:

profile.setting.disablerecorder = false

Turret-based recording configuration

Step 1 Create a Shared Profile which will be attached to all of the recorded turrets (if there is an existing shared profile for recording it can be used for these settings but make sure it is assigned to all of the recorded turrets).

Step 2 In the Shared Profile (created above) apply the following settings:

Step 3 Select the Settings (Tab) and then the Recorder (Button/Tab on left) and go to Basic Mode (Tab) and set the Recording server address. (vrc://192.168.5.69:8000)

Step 4 Set Recording Mixing mode to separated.

Step 5 Set at least 1 or both Handsets to record. (There is additional help provided on the right side in the icon)

Step 6 Click on the Update button to save the changes.

TPO-based recording configuration

Step 1 Login to the web-based TSS administration interface.

Step 2 Navigate to the Device Management \ TPOs menu.

Step 3 Select the TPO from the list.

Step 4 Go to the Boot Settings tab (Basic Mode).

Step 5 Set the Recorder compatibility setting to iptrade.

Step 6 Provide the Verba Recording Server(s) in the Recorder Server setting in vrc://server_name:port format.

Step 7 Click on the Update button to save the changes.

The TPO should be added as a recorded extension in Verba, the Type of the extension has to be set to User/Agent ID. This extension should not be assigned to a user.

Playback on turret

The Verba Recording System does not require a separate IP Trade ReplayBox component to provide playback-on-turret functionality. The Agent needs the User permission Play Conversation in Verba for the playback functionality.

Step 1 Set Authorize Replay to true.

Step 2 Set the ReplayBox URL to http://192.168.5.69:8000 (Verba recorder IP)

Step 3 To see the Replay panel on the turrets, go to the shared profile's for all turrets and go to the Screen Layout tab and from there go to the Access Button Configuration and add the Recorder button to the menu.

Step 4 In Device Management -> Zones -> System (or custom zone), select the Turret Boot Settings (Tab) and then the Advanced Mode (Tab)

Step 5 Add the following key:

application.global.replay.mode = TCP

Step 6 Make sure to reboot all recorded turrets after the configuration changes.

Recorder configuration

Keep alive configuration

Configuring Redundancy

Step 1 In Step 7 of Turret-based recording or Step 6 of TPO-based recording, two recording servers should be provided:

- - For 2N recording: vrc://192.168.2.1:8000;vrc://192.168.2.2:8001
  - For N+1 recording: vrc://192.168.2.1:8000;vrc://192.168.2.2:8000

Step 2 Move to the Expert mode (Tab) still under the Recorder settings and select the Redundancy dual stream mode setting. Set to true for 2N or false for N+1 recording mode.

Step 3 Click on the Update button to save the changes.

Parameter reference

Please make sure you follow the Location field (FTP or Shared Profile) in this table. If not properly followed, recording and/or playback-on-turret will not work.

Configuration Name and Key	Location	Value	Description
Recorder compatibility application.recorder.compatibility	FTP	iptrade	Defines which type of recorder is in use. For Verba Recording System it has to be the default value: iptrade.
Recorder server profile.setting.activerecording	Shared Profile	vrc://192.168.2.1:8000	Recorder Server URI for active recording. Format: vrc://recorder_address:port For redundancy, add the second recorder after ";" Example: vrc://192.168.2.1:8000;vrc://192.168.2.2:8001 The port number is configured in the Verba Recording System, see IP Trade Recorder settings.
Recording mixing mode profile.setting.recording.mixingmode	Shared Profile	separated	Indicates the mixing mode: separated: each call is recorded separately by recorder channel at the same time. We use one recorder channel per call. mixed: calls can be recorded on the same recorder channel at the same time. One recorder channel can be used for several calls at the same time.
Default recording channel profile.setting.recording.default.channel	Shared Profile	0	All devices which are not configured to be recorded on a particular channel are recorded on the default channel set using this key No effect if mixing mode is not "mixed".
Recording channel 0..9 devices profile.setting.recording.channel.0..9.devices	Shared Profile		Devices recorded on channel 0 (mixing mode only). Multiple devices may be listed separated by ';' character. For advanced GUI editions, applet may be referenced in this key.
Authorize replay profile.setting.authorizereplay	Shared Profile	true	Defines if recorder replay is authorized on the turret.
ReplayBox URL profile.setting.replaybox.url	Shared Profile	http://192.168.2.1:8000	Defines the URL path to the ReplayBox module for recording replay features. Format: http://recorder_address:port The port number is configured in the Verba Recording System, see IP Trade Recorder settings. If you have multi-site deployment, where you have a separated Media Repository, you have to point the replay URL to this server and not to the recorder.
Replay mode application.global.replay.mode	FTP	TCP	Defines the replay mode.
Disable recorder profile.setting.disablerecorder	Shared Profile	false	Specifies if the recorder button is disabled on the screen. If true, the user is not able to access the recorder panel.
Recorder icon blink count profile.setting.recorderblinkingcount	Shared Profile	10	Defines the number of times the recorder icon has to blink (red) when the recorder connection fails.