Audit logs

All user actions are logged with related metadata such as login, playback, search, configuration change and 100+ other events.

Audit log for user related events

Searching a call playback event

• Search interface at System / Audit Log page
• Reports
• Dashboard widget

All storage policy actions are logged where each row represents a single conversation record in the audit log file with related information on the action. Customer Identification Data (CID) is not logged.

Data management policy audit log

• CSV Files

All storage policy actions are logged for each conversation record affected by the policy.

Conversation audit log

• View interface at Conversation Details / View Conversations Audit Log page

Summarized information of deletions

Disposal log

• Reports

All communication policy actions are logged with information about disclaimers were sent, when session and content blocking rules were used, notifications sent, etc.

Communication Policy Audit Log

• Search interface at Communication Policies / Audit Log page
• Reports