Microsoft Teams Bot Service: Could not authenticate Alert
- Kakas, Norbert
Could not authenticate Alert
Content
Alert: Could not authenticate Description: Alert attributes: – OR – Description (OID: .200.1): Could not validate JWT Token of inbound request for tenant: <TENANT_ID> JWT Token: <JWT_TOKEN> <ERROR_MESSAGE>
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Cause
This alert is sent if the Bot service is not able to retrieve an OAuth token for the outbound HTTP requests or the bot service is not able to validate the inbound HTTP requests.
Resolution
If you receive such an alert, please contact the support service and send the teamsbot.log from the Verba Bot Server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.