Configuring TLS 1.2

AVAILABLE IN 9.4 AND ABOVE

For security or compliance reasons, administrators can choose to lock down the TLS version of the Verba system to 1.2, and therefore disable TLS 1.0 and TLS 1.1. This document provides an overview of how to enable TLS 1.2 and disable TLS 1.0 and 1.1 for the Verba product.

Component	How to Configure TLS 1.2
Internal communication between Verba servers and components	Step 1 - Ensure that TLS 1.2 is not disabled on the Verba servers Step 2 - Open the Web Application and navigate to System\Servers and select the server Step 3 - Select the Change Configuration Settings tab, Server Certificate - Advanced TLS Settings node Step 4 - Set Enable TLSv1 and Enable TLSv1.1 to No, and Enable TLSv1.2 to Yes Step 5 - Save the changes and click on the click here link to apply the changes
Additional configuration for the following services: Verba Avaya DMCC/JTAPI Service Verba Cisco Central Silent Monitoring Service Verba Cisco Compliance Service Verba Cisco JTAPI Service	Step 1 - Go to the Java home directory Step 2 - Open the conf/security/java.security or lib/security/java.security (JDK 8 and earlier) file using notepad with elevated permissions Step 3 - Change the jdk.tls.disabledAlgorithms property by appending ", TLSv1, TLSv1.1" As an example: jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, DH keySize < 1024, \ EC keySize < 224, 3DES_EDE_CBC, anon, NULL, TLSv1, TLSv1.1 Step 4 - Save the changes Step 5 - Restart the impacted Verba Service
HTTPS connection with the Web Application	Follow the instructions on all Media Repository Servers: Step 1 - Go to C:\Program Files\Verba\tomcat\conf Step 2 - Create a backup of the server.xml file Step 3 - Open the server.xml file using notepad with elevated permissions Step 4 - Change the value of the SSLProtocol from "TLSv1+TLSv1.1+TLSv1.2" to "TLSv1.2" Step 5 - Save the changes Step 6 - Restart the Verba Web Application Service
Encrypted SQL Server communication	Follow the information in the following article: https://support.microsoft.com/en-gb/help/3135244/tls-1-2-support-for-microsoft-sql-server To enable encrypted communication with the SQL Server in Verba, follow Configuring encryption for database connections
Communication between the installer and the Web Application during certificate generation	The installer uses TLS 1.2 by default when requesting certificates from the Verba CA.