The system offers several integration options for recording, capturing, or importing conversation data. This article provides the list of supported integrations and the links to the detailed description of each.
| Category | Platform | Technology | Modalities | More information |
|---|---|---|---|---|
| Unified Communications | Cisco UCM (CUCM) | Network-based, JTAPI | Voice, Desktop Screen | |
| Cisco UBE (CUBE) | SIPREC | Voice, Video, Desktop Screen | Cisco | |
| Cisco Voice Gateway | XCC | Voice, Desktop Screen | Cisco | |
| Cisco IM&P | IM&P Compliance API | Chat, Attachment | ||
| Cisco | Proxy-based | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| Cisco Webex Teams | Import | Chat, Attachment | Cisco Webex Teams | |
| Microsoft Skype for Business | Proxy-based, Import | Voice, Video, Screen/Application Share, Chat, Attachment, Polls, Q&A, Whiteboard, Desktop Screen | ||
| Microsoft Teams | Bot | Voice, Video, Screen/Application Share, Desktop Screen | Microsoft Teams | |
| Webhook / Export API | Chat, Attachment | Microsoft Teams | ||
| Avaya CM | DMCC multiple registrations | Voice, Desktop Screen | ||
| Avaya ESBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| BroadSoft BroadWorks | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| Oracle/ACME Packet SBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| MetaSwitch Perimeta SBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| SIP/SCCP compatible | Network port mirroring | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| SIP compatible | Dial-in and dial-out recorder | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| Symphony | SIPREC, Import | Voice, Screen/Application Share, Chat, Attachment, Desktop Screen | Symphony | |
| Bloomberg Chat | Import | Chat, Attachment | Bloomberg Instant Messages | |
| RingCentral | Import | Voice | RingCentral | |
| Huawei | SIP-based forking | Voice, Desktop Screen | ||
| Tango Networks | SIP-based forking | Voice, Desktop Screen | ||
| Contact Center | Genesys PureEngage | SIP-based forking, CTI | Voice, Desktop Screen | Genesys |
| Cisco UCCE | Network-based, JTAPI, CTI | Voice, Desktop Screen | Cisco UCCX Integration | |
| Cisco UCCX | Network-based, JTAPI, CTI | Voice, Desktop Screen | Cisco UCCE Integration | |
| Luware LUCS | Proxy-based | Voice, Video, Screen/Application Share, Desktop Screen | ||
| Luware Nimbus | Bot | Voice, Video, Screen/Application Share, Desktop Screen | ||
| Trader Voice | BT ITS | IPSI, ITSLink | Voice | BT ITS |
| BT IP Trade | Recorder API | Voice | BT IP Trade | |
| IPC Unigy | SIP, CTI | Voice | IPC Unigy | |
| Speakerbus | RTP, iCDS | Voice | Speakerbus | |
| Cloud9 | Import | Voice | Cloud9 | |
| Mobile | Truphone | SIP-based forking | Voice, Desktop Screen | |
| Centile | Import | Voice | ||
| O2 | Import | Voice | O2 | |
| Vodafone | Import | Voice | Vodafone | |
| Singtel | SIPREC | Voice | ||
| SMS | SMPP | SMS | SMS capturing for mobile networks | |
| Radio | Analogue | Synway TAP card | Voice | |
| Bosch Telex | RTP streaming | Voice | ||
| Generic RTP streaming | - | Voice |
1 SIP/BFCP based screen and application share recording is supported, mixed into video call recording, not available as a separate recording