General
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Wait Time Between Query Cycles [sec] | If the schedule is set to No Schedule at any of the settings, this setting defines the time interval between the runs. |
| Internal Domain, Numbers Pattern | Covers all the numbers/number ranges with a regular expression. For example: 842|844|846 |
| Create IM Transcript Files | Yes/No |
CDR Import
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
Cisco CDR Column Filters | Sets which CDR records should be excluded from the CDR Import. Column names and values can be provided in "column_name:value" format, on at each line. The value is a regex. |
| Cisco External Device/IP Criteria | Devices to be excluded from the Cisco CDR Reconciliation can be provided in this setting with a regex, so they won't be recognized as a recorded party, even if their extension is added as recorded in the Verba extension list. |
| SfB UserAgent Filters | |
| Import Schedule | Sets the schedule of the CDR Import. The configuration can be changed by clicking on the  icon, then following the wizard in the right panel. |
| Wait Time for Recorder's CDR [sec] | The CDR Reconciliation won't check the calls which are not older than the time specified in this setting. |
| Recheck Schedule | Sets the schedule of the CDR Import Recheck. The configuration can be changed by clicking on the  icon, then following the wizard in the right panel. |
| Number of Days to Recheck Imported Records | Set the number of days to recheck in case of CDR Import Recheck. |
Microsoft Teams IM
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| API Version | For example: v1.0 |
| Graph Api Url | For example: graph.microsoft.com |
Archive Import
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
Import Schedule | Sets the schedule of the Archive Import. The configuration can be changed by clicking on the |
| Import Query Wait Time [sec] | The Archive importing won't check the calls which are not older than the time specified in this setting. |
Cloud9 Recording System API
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Audio Transcoder Profile | Audio Transcoder Profile |
Cloud9 Call Data API |
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Maximum Query Page Size | |
| Query Interval [seconds] | |
| Work Folder | |
| Cloud9 Call Data API URL | |
| Cloud9 Call Data API Metadata Endpoint | |
| Cloud9 Call Data API Recordings Endpoint | |
| Delete Metadata from Local Cache After [hours] | |
| Delete Media from Local Cache After [hours] | |
| Initial Query Look Back [days] | |
| Minimum Available DiskSpace [MB] | |
| Enable User Filtering | |
| Metadata and Media Query Intervals (minutes) | |
| Query Start Time Compensation for Verba/C9 Time Drift (seconds) | |
| Enable Media Filtering Workaround |
Microsoft Azure Storage
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Connection timeout (ms) | |
| TLS Key password | |
| TLS Key file | |
| TLS Certificate | |
| TLS CA Certificate | |
| Forward Proxy Address | |
| Forward Proxy Port | |
| Forward Proxy Username | |
| Forward Proxy Password |
Zoom Phones
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| API Lookback safety margin for imports in minutes | |
| Worker Thread Count | |
| Give Up Timeout In Minutes | |
| Working Directory | |
| Zoom Api Remaining Rate-Limit Threshold For Alerting | |
| Reconciliation delay behind Import in minutes |
Zoom Meetings
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Maximum Number Of Entries To Import | |
| Worker Thread Count | |
| Give Up Timeout In Minutes | |
| Working Directory | |
| Zoom Api Remaining Rate-Limit Threshold For Alerting | |
| Reconciliation delay behind Import in minutes | |
| Participant Cache TTL (minutes) |
Verint Ingestion
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Remove Trailing Mac Address from extensions | |
| Delete Metadata from Local Cache After [minutes] | |
| Sleep Time Between Metadata Cleanups for Local Cache [minutes] |
Cisco Webex Teams
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Maximum number of events per cycle | |
| User Cache TTL (hours) | |
| Room Cache TTL (hours) | |
| Participant Cache TTL (hours) |
Generic Import
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Maximum metadata file size [MB] | Sets the maximum valid metadata size. |
| Use given URL only to find media files | This setting has an effect when a media URL provided in the input file is not pointing directly to the location of the media file. If No is set (default), then further searches are performed in the subdirectories for the media file. To speed up the processing of csv files that have incorrect media URLs or does not have any media file given, set this to Yes. In this case, the service does not perform additional searches for the missing media files. |