Overview
The Verba Recording System has specific server requirements that must be met before the installation of the Verba components can be started. The Verba server installation pack includes the Verba Recording System Prerequisites tool that opens when you start your installation.
We also provide standalone Verba Recording System Prerequisites tool to evaluate if all software requirements are met by your system without download the entire installation pack. The exact same functionality can be found in the installation pack, this is provided for installations where server OS and Verba installation are done by different teams.
You can download the installation files from the support site.
Verba Recording System Prerequisites tool
We recommend you use our installation pack to install your system, it guides you through the requirements below.
This chapter is only for documentation purposes.
This tool asks a couple of questions about your installation before it creates a customized prerequisite list.
('-' means that the question does not have any effect whether the requirement is shown or not, or it is not applicable.)
| Question 1: Verba components | Question 2: SQL Server | Question 3: SQL Server Management Studio | Prerequisite title | Hint provided by the tool | Mode | Installer in the installation pack |
|---|---|---|---|---|---|---|
| - | - | - | Verify Windows version | The Verba Recording System server components require one of the following operating systems:
The Verba Desktop Recorder supports Windows 8, Windows 8.1, Windows 10 | Mandatory | - |
| - | - | - | No existing Verba installation | If you are installing a new system, you should uninstall your existing Verba Recording System before installation. If you are upgrading this system, you do not have to use this Deployment Planner, just exit and run the Verba MSI Installer directly. | Mandatory | - |
| - | - | - | Verify Administrator Privileges | The Windows User that installs the Verba Recording System must have Administrator privileges. Please add your user to the Administrators group. | Mandatory | - |
| - | - | - | No Pending Windows Restart | There should be no Windows restart operation pending on your server, since it might interfere with your new installation. | Mandatory | - |
| - | - | - | Install Windows Installer 4.5 | The Verba MSI installer package requires Windows Installer 4.5. | Mandatory | Included |
| Single Server or Media Repository | - | - | Uninstall Internet Information Server | The Verba Recording System comes with a built-in Tomcat-based web application that collides with the Microsoft IIS web server. Follow these steps to uninstall it: Step 1 - Open Windows Server Manager | Mandatory | - |
| All | - | - | Install Java SE 11 RE | Java Runtime is required by multiple Verba Recording System services. Both Oracle and OpenJDK Java 11 runtimes are supported. | Mandatory | Included |
| Single Server or Media Repository | - | When selected | Install Microsoft .Net Framework 4.6.2 | Microsoft .NET Framework 4.6.2 is required by the Microsoft SQL Server Management Studio. Follow these steps to install it: Step 1 - Open Windows Server Manager | Mandatory | Included |
| Single Server or Media Repository | When SQL Server Express is selected | - | Install SQL Server 2012 Express or newer | Microsoft SQL Server Express Edition provides free of charge SQL database server backend for the Verba Recording System. We recommend to use Standard or Enterprise edition if you are planning to store and search more than 500.000 calls in your recording system. | Mandatory | Included |
| Single Server or Media Repository | When SQL Server is selected | - | Install SQL Server 2012 or newer | Microsoft SQL Server provides SQL database server functionality for the Verba Recording System | Mandatory | Not included |
| Single Server or Media Repository | - | When selected | Install SQL Server Management Studio | The Microsoft SQL Server Management Studio provides management capabilities for Microsoft SQL Server. | Optional | Not included |
| Single Server or Media Repository | When installed on other server | When not selected | Install SQL Server Native Client x64 | The Verba Recording System uses Microsoft SQL Server to store data and is capable of using the advanced failover functionality of the SQL Server Native Client 10.0 database driver. | Mandatory | Included |
| Single Server or Media Repository | When installed on other server | When not selected | Install SQL Server Native Client | The Verba Recording System uses Microsoft SQL Server to store data and is capable of using the advanced failover functionality of the SQL Server Native Client 10.0 database driver. | Mandatory | Included |
| Single Server or Media Repository | - | - | Install Windows Desktop Experience (Windows Server 2012 R2) | In case you plan to use PC desktop screen and video call recording features your Verba Media Repository requires the Windows Desktop Experience feature. Follow these steps to install it: Step 1 - Open Windows Server Manager | Recommended | - |
| Single Server or Media Repository | - | - | Configure Virus Scanning | If not configured properly, any virus scanner on this server can severely impact the performance and reliability of your recording system. Please make sure you turn off background virus scanning of all your Verba media and log folders. | Recommended | - |
| Single Server or Media Repository | - | - | Verify Time Settings | The Verba Recording System stores all dates in timezone independent UTC time and presents correct local time to each user. Please verify:
| Recommended | - |
| Single Server or Media Repository | - | - | Use Separate System and Media Disk | For reliability, performance and backup reasons, we recommend you use separate disk volumes for system and recorded media. C: (System Disk) | Recommended | - |
Further information
Find more information in these articles: