Standard Training Services

Overview

This document describes our standard online training services.

Scope of Training Services

This chapter describes what is, and what is not included in our standard installation assistance services.

What is included:

• written discussion of your special requirements for the training
• online training session using Cisco Webex or Microsoft Skype for Business (and Lync)
• up to 5 participants
• up to 2 hours
• actual user interface training executed in either our training/demo system or in your already deployed Verba system

What is NOT included

• notification/booking with participants - your team is responsible to inform your participants
• on-site training

How to book your training

Book your training by contacting your Verba partner or opening a support request at support.verba.com. In your request provide us one or two 2-3 hour long available time slots.

Training hours

Training shall be prescheduled and is available on weekdays between:

• US EST: 7 AM - 5 PM
• US CST: 7 AM - 4 PM
• US PST: 7 AM - 2 PM
• EU CET: 8 AM - 8 PM
• UK BST: 8 AM - 8 PM
• UAE AST: 11 AM - 8 PM
• China/Hongkong/Singpore/Sydney
  CST/HKT/SGT/AEST: 3 PM - 10 PM

For timezones not listed here, please use the nearest timezone and convert the given time period.