Overview
Organizations use Verint Financial Compliance's Analytics Search capabilities to reduce the time and effort required to find potential compliance issues within Conversations. This guide will describe how to interact with the:
- Speech Analytics Tab
- Speech Transcription Tab
Additional information on the media player guide can be found here: Using the media player
Speech analytics tab
A new Speech Analytics Tab is available for the in focus conversation this includes the following information
Expandable Information | Description |
|---|---|
| Language Spoken | Lists the detected languages spoken during the conversation. |
| Sentiment Analysis | Lists the granular count of TCU sentiment within the conversation |
| Topics | Lists key topics spoken within a conversation, providing a quick summary of the audio file content. This also includes a time stamp, highlighting at which point during the topic was detected. The timestamp is a hyperlink and will move the player to the appropriate point in the Wav File. |
Transcription tab
The transcription tab provides the following functionality
Feature | Description |
|---|---|
| Auto Scroll | The transcription will scroll, in synch with the audio and audio player. |
| Speaker Diarization | Identifies the number of speakers in an audio file and segments the transcript according to speaker identity. Speaker 1, Speaker 2 etc… |
| TCU Sentiment | Each diarized segment of transcribed text is given a color coding to infer the sentiment score for the transcribed segment. |
| Confidence | Words with a dashed underline are words with a low confidence score. |