Overview
The proliferation of voice capture across, Turrets, Unified Communication, Mobile and more, means that IT and Compliance users have more data to manage and less time to do so. To meet these challenges, Verint Financial Compliance's Compliance Application functionality has been enhanced with Intelligent Voice's speech capabilities to automate and simplify Conversation Search. The following functionality is available within Verint Financial Compliance:
- Conversation Search: Includes the ability to search within Transcribed Text, including key word and phrase searches.
- Language Search: Includes the ability to search for Conversations in a specific (supported and configured language) and also conversations where a Language Switch took place during the conversation.
- Sentiment Search: Includes the ability to search for Sentiment Gradient swings, whereby sentiment changes (for example from positive to negative) during a conversation. In addition, users can search for high occurrences of negative or positive sentiment with a given conversation.
- Topic Search: Includes the ability to search for conversations that include IV derived Key Topics.
- Search Results: Search grid includes; Topics, Sentiment Information, Language Switches and Spoken Languages
- Conversation View: Includes a new tab for Analytics. This will present Topics, Sentiment Information, Language Switches and Spoken Languages to the user. In addition, the user can interact with the Topics and use this to navigate and jumpto the point in the conversation relative to the topic.
Detailed User Guides
Using Analytics Search with Intelligent Voice
Licensing Intelligent Voice Speech Analytics
A license is required to use Intelligent Voice speech capabilities. Please contact your Verint partner or Verint sales to obtain the necessary licenses.