Overview

This article provides a description of storage and export targets and their configuration.

Most data retention policies require a target folder, where the media is moved or copied during execution. 
Verba supports a number of storage technologies:

The Verba Storage Management Service is responsible for policy execution. The defined target has to be accessible and writable for the Verba Storage Management Service.

Storage/Export target features support matrix

Storage Target		Upload	Export	Playback_/ Download	Move Media		Copy		Transcode	Transcription	Delete	Archive in Database	Archive in Database and Move Media	Retention Lock in Application	Retention Lock on Storage (WORM)	Legal Hold_	Legal Hold on Storage	Notes
					Source	Destination	Source	Destination
Media Repository Local Disk	Data under retention	N/A	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No	It is only recommended for single-server deployments or for temporary storage.
	Data is not under retention	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes	No	Yes	No	N/A	N/A	Yes	No
Network Storage (SMB, DFS)		Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No
NetApp SnapLock		Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes	Yes	Yes	No
EMC Isilon SmartLock		Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes	Yes	Yes	No
EMC Centera	Data under retention	N/A	Yes	Yes	Yes	No  if source is EMC Centera Yes	Yes	Yes	No	No	Yes	Yes	No	Yes	Yes	Yes	Yes
	Data is not under retention	Yes	Yes	Yes	No									N/A	N/A	Yes	Yes
EMC Elastic Cloud Storage		Yes	Yes	Yes	No	Yes	Yes	Yes	No	No	Yes	Yes	No	Yes	Yes	Yes	Yes
EMC Unity with FLR		Yes	Yes	Yes	No	Yes	Yes	Yes	No	No	Yes	Yes	No	Yes	Yes	Yes	No
Hitachi Content Platform		Yes	Yes	Yes	No	Yes	Yes	Yes	No	No	Yes	Yes	No	Yes	Yes	Yes	Yes
Amazon S3	Data under retention	Yes	Yes	Yes	Yes *		Yes		Yes	No	Yes	Yes	Yes	Yes	Yes *	Yes	Yes *	Requires Object Lock Enabled!!!!
	Data is not under retention													N/A	N/A	Yes *	Yes *	Requires Object Lock Enabled!!!!
S3 Compatible Storage		Yes	Yes	Yes	Yes		Yes		Yes	No	Yes	Yes	Yes	Yes	No	Yes	No
Microsoft Azure File Storage		Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	No	Yes	No	Available using standard SMB or REST API
Microsoft Azure Blob Storage		Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes*	Yes	No	* Retention lock is available only on the container level. The retention time has to be set in advance on the Azure side; it cannot be set by the Verba application.
iTernity iCAS		Yes	Yes	Yes	No	Yes	Yes	Yes	No	No	Yes	Yes	No	Yes	Yes	Yes	No
IBM COS		Yes	Yes	Yes	Yes *		Yes		Yes *	No	Yes	Yes	Yes *	Yes	Yes	Yes	Yes	IBM COS uses the S3 Compatible storage target * Transcode, Move Media are only available if object lock is not enabled
IBM Tivoli Storage Manager		Yes	Yes	Yes	No		Yes		No	No	Yes	Yes	No	Yes	No	Yes	No
Bloomberg Vault: Instant Messaging		No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No
Bloomberg Vault: Voice		No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No
External Verba Media Repository		Yes	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No
SMTP		No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No
Microsoft O365 Compliance Archive		No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No
SFTP		No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No
Verint WFO		No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No	Voice conversations only

License requirements

The use of some of the storage targets requires a specific license. For more information, contact your Verba representative.

Creating a storage target

You can create a new storage target policy by clicking on the Add New Storage Target link on the Data Management / Storage targets page. After selecting the link, the following page opens.

The layout of the interface to create your new storage target is determined by the storage technology you are going to be using. Please refer to the individual storage technology guides for instructions on how to configure them.

When you finished configuring your storage target, click Save. After this point, the storage target will be available for use by data retention policies.

Using custom windows credentials at storage targets

In most of the cases, accessing a storage resource on the network requires windows domain credentials. When using a custom credential is required, tick the "Use custom credentials for accessing file share" checkbox, and provide the Login Name (domain\user or UPN) and the Password.

Modifying and deleting storage targets

To edit a storage folder entry, you have to click on the appropriate row of the list showing the registered storage target folders. After clicking on the row, a new page opens automatically. 

To make changes effective, click on the Save button.

When you change the folder of a storage target, it is always your responsibility to move the files in the file system, otherwise, the calls cannot be played back from the web interface.

You can delete the storage target folder by clicking on the Delete button.