Our main documentation is available online here at kb.verba.com, however, for offline access we are also providing PDF exports of this knowledge-base.
| Online versions and PDF exports | Description |
|---|---|
A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. | |
This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. | |
This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. | |
This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements. | |
This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. | |
The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution. | |
The system offers speech transcription to allow searching in voice conversations. | |
This guide explains how to create and manage various reports and report types. | |
This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. | |
This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |
