Our main documentation is available online here at kb.verba.com, however, for offline access we are also providing PDF exports of this knowledge-base.
| Online versions and PDF exports | Description |
|---|---|
 Verba-9.5-Quick-Reference-Guide | A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. |
 User Guide Verba-9.5-User-Guide | This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. |
| This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. | |
| Advanced Compliance Guide Verba-9.5-Compliance-Guide | This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements. |
| Quality Management Guide Verba-9.5-Quality-Management-Guide | This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. |
| Ethical Wall Guide Verba-9.5-Ethical-Wall-Guide | The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution. |
| Speech Analytics Guide Verba-9.5-Speech-Analytics-Guide | The system offers speech transcription to allow searching in voice conversations. |
| This guide explains how to create and manage various reports and report types. | |
| Operation and Maintenance Guide Verba-9.5-Operation-and-Maintenance-Guide | This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. |
| Deployment Guide Verba-9.5-Deployment-Guide | This guide is for system and network engineers who plan, install and configure Verba solutions. |
| Integration Guide Verba-9.5-Integration-Guide | This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |