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Our main documentation is available online here at kb.verba.com, however for offline access we are also providing PDF exports of this knowledge-base.
Online versions and PDF exports | Description |
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Quick Reference Guide Verba-8-Quick-Refererence-Guide-2016-01-25 | A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. |
User Guide Verba-8-User-Guide-2016-01-25 | This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. |
Administration Guide Verba-8-Administration-Guide-2016-01-25 | This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. |
Quality Management Guide Verba-8-Quality-Management-Guide-2016-01-25 | This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. |
Ethical Wall Guide Verba-8-Ethical-Wall-Guide-2016-01-25 | The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution. |
Speech Analytics Guide Verba-8-Speech-Analytics-Guide-2016-01-25 | The system offers speech transcription to allow searching in voice conversations. |
Reporting Guide Verba-8-Reporting-Guide-2016-01-25 | This guide explains how to create and manage various reports and report types. |
Dashboard Guide Verba-8-Dashboard-Guide-2016-01-25 | |
Operation and Maintenance Guide Verba-8-Operation-and-Maintenance-Guide-2016-01-25 | This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. |
Deployment Guide Verba-8-Deployment-Guide-2016-01-25 | This guide is for system and network engineers who plan, install and configure Verba solutions. |
Integration Guide Verba-8-Integration-Guide-2016-01-25 | This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |