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Verint have developed a native Microsoft Teams Application to control VFC Compliance Recording, the VFC Record Teams Application can be made available to privileged users within the organization's Microsoft Teams Application Catalogue, the VFC Record Teams Application can be used on Desktop and Mobile Devices.
Supported Features
The VFC Record Teams Application supports the following use cases:
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Verba user permissions are applied for the users. The conversation access scope is applied for the search result. The logged in user will able to see only the assigned conversations. If the user is a group supervisor the same access rules are applied as on the Verba Web Application. For playback, the user's role has to have 'Play Conversation' permission. For ongoing list, the user's role has to have 'List Ongoing Conversation' permission |
Additional Information
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