The system has a built-in feature to play audio notifications for recorded conversations. The announcement capability is currently available for Microsoft Teams, Microsoft Skype of Business and Cisco environments. The announcement is available for certain call scenarios only.
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The announcement can be enabled and disabled on a user level where administrators can specify the audio prompt file for each type of cal call scenario. Active Directory synchronization allows configuring the announcement parameters through the synchronization profiles without the need to configure users one by one. In multi-tenant environments, tenant administrators can configure announcement audio prompts specific for a tenant. The available announcement audio prompts that can be set for a user are the files specified in the environment configuration. If no announcements are specified in the environment configuration, the system defaults are available to be configured for the user. See Configuring multi-tenant recording announcements for more information.
The announcement audit log provides a log for tracking and searching announcements played by the system (or not). The system stores the audit log entries in the database and provides search and listing for the records. The audit log is turned off by default. The announcement white list allows excluding phone numbers and SIP URIs from an announcement. If a phone number is added to the whitelist, the system will not play the recording announcement for that number. Multiple whitelists can be added and maintained through the user interface as a global configuration in a Verba instance. For more information, refer to:
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| Call Scenario | Operation |
|---|---|
| Incoming PSTN calls | Once the call has been established with the bot, the bot plays the audio into the call. The audio prompt will be heard by both participants. The audio prompt will not be recorded by the bot, because the bot only records the audio received from the call. |
| Outgoing PSTN calls | Once the call has been established with the bot, the bot plays the audio into the call. The audio prompt will be heard by both participants. The audio prompt will not be recorded by the bot, because the bot only records the audio received from the call. |
| Incoming Federated calls | Once the call has been established with the bot, the bot plays the audio into the call. The audio prompt will be heard by both participants. The audio prompt will not be recorded by the bot, because the bot only records the audio received from the call. |
| Outgoing Federated calls | Once the call has been established with the bot, the bot plays the audio into the call. The audio prompt will be heard by both participants. The audio prompt will not be recorded by the bot, because the bot only records the audio received from the call. |
| Internal calls | Once the call has been established with the bot, the bot plays the audio into the call. The audio prompt will be heard by both participants. The audio prompt will not be recorded by the bot, because the bot only records the audio received from the call. When two recorded users are calling each other and both users have a custom announcement configured, the bot plays the announcement of the called party only. In this case, the audio prompt will be recorded for the caller party. |
Recording reminders can also be configured for Internal, PSTN/Federated Inbound, and PSTN/Federated Outbound calls. The recording reminder is a short beep tone of a configured length and frequency that participants on a call can hear when VFC starts recording the call. The length, frequency, and repetition interval of the tone can be configured in the server Configuration Profile.
For information on how to install and configure custom announcements, refer to the Installing and configuring Microsoft Teams custom announcement article.
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