Versions Compared

Old Version 4

changes.mady.by.user Kiss, Mate

Saved on

compared with

New Version Current

changes.mady.by.user Peter Krasznai

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

IANA Enterprise Number

The Verba Technologies assigned enterprise number at IANA is 39067.

The official list of IANA Enterprise Numbers can be found here: http://www.iana.org/assignments/enterprise-numbers

MIB of Verba SNMP Traps

...

IANA Enterprise Number

The Verba Technologies assigned enterprise number at IANA is 39067.

The official list of IANA Enterprise Numbers can be found here: http://www.iana.org/assignments/enterprise-numbers

MIB of Verba SNMP Traps

SNMP trap OIDs are under our enterprise prefix 1.3.6.1.4.1.39067. The SNMP Traps follow SNMP Version 2c.

Here is the SMIv2 Verba MIB file.

Overriding alerts

It is possible to customize the alert severities and their targets. For the configuration guide, see: Customizing Alert Severities and Selective Alert Sending

General alerts

Alert Name

Severity

Trap OID

Event IDResolved by

Free Memory Low

Fatal

1.3.6.1.4.1.39067.100.0.1

1Free Memory OK

Free Memory OK

Fatal

1.3.6.1.4.1.39067.100.0.2

2-

Disk Space Low

Fatal

1.3.6.1.4.1.39067.100.0.3

3Disk Space OK

Disk Space OK 

Fatal

1.3.6.1.4.1.39067.100.0.4

4-

Service Down

Fatal

1.3.6.1.4.1.39067.100.0.5

5Service Up

Service Up

Fatal

1.3.6.1.4.1.39067.100.0.6

6-

Recording Inactivity

Fatal

1.3.6.1.4.1.39067.100.0.7

7Recording Inactivity Over
Database Connection DownCritical1.3.6.1.4.1.39067.100.0.1010Database Connection Up
Database Connection UpCritical

Here is the SMIv2 Verba MIB file.

Overriding alerts

It is possible to customize the alert severities and their targets. For the configuration guide, see: Customizing Alert Severities and Selective Alert Sending

General alerts

Free Memory Low

Alert Name

Severity

Trap OID

Event IDResolved by
1.3.6.1.4.1.39067

...

12Fatal34Service Down56Recording Inactivity7Database Connection DownFatal
.100.0.1111-

Database Error

Critical1.3.6.1.4.1.39067.100.0.1212-
Prerequisite MissingFatal1.3.6.1.4.1.39067.100.0.1313-

Recording Inactivity Over

Fatal

1.3.6.1.4.1.39067.100.0.14

14-
Certificate is not accessibleFatal1.3.6.1.4.1.39067.100.0.15115Free Memory OK

Free Memory OK

Fatal-
Certificate expiresWarning1.3.6.1.4.1.39067.100.0.16216-

Disk Space Low

Certificate expiredCritical1.3.6.1.4.1.39067.100.0.17317Disk Space OK

Disk Space OK 

Fatal-
Certificate not trustedCritical1.3.6.1.4.1.39067.100.0.18418-

Certificate revoked

FatalCritical1.3.6.1.4.1.39067.100.0.19519Service Up

Service Up

Fatal-
Certificate key is not accessibleCritical1.3.6.1.4.1.39067.100.0.20620-
Configuration ErrorFatal1.3.6.1.4.1.39067.100.0.21721Recording Inactivity Over-
UndefinedCritical1.3.6.1.4.1.39067.100.0.1099910999Database Connection UpDatabase Connection UpCritical-
Folder access problemError1.3.6.1.4.1.39067.100999.0.111011-

Database Error

Critical910Folder access problem resolved
Folder access problem resolvedNotification1.3.6.1.4.1.39067.100.0.1212-Prerequisite Missing999.11911-

Service-specific alerts

FatalWarningCertificate not trustedCertificate revoked10019Certificate key is not accessible10020Undefined
Service

Alert name

Severity

Trap OID

Event IDResolved by

Verba Storage Management Service

Policy Error Error1.3.6.1.4.1.39067.100101.0.131131001-

Recording Inactivity Over

FatalPolicy Continues
Policy ContinuesCritical1.3.6.1.4.1.39067.100101.0.142141002-Certificate is not accessible
Policy FinishedWarning1.3.6.1.4.1.39067.100101.0.153151003-Certificate expires
Centera Privileged Delete AllowedCritical1.3.6.1.4.1.39067.100101.0.164161004-
Certificate expiredPolicyVQErrorCriticalError1.3.6.1.4.1.39067.100101.0.175171005-
VerintMissingAgentAssociationsCritical1.3.6.1.4.1.39067.100101.0.186181006-

Verba Passive Recorder Service

CaptureDown

Critical1.3.6.1.4.1.39067.102.0.1192001-CaptureUp

CaptureUp

Critical1.3.6.1.4.1.39067.102.0.2202002-
CallProcErrorConfiguration ErrorFatal1.3.6.1.4.1.39067.100102.0.213212003-

Verba Legacy Cisco Central Recorder Service

JTAPIServiceDownCritical1.3.6.1.4.1.39067.100103.0.99919993001-JTAPIServiceUp
Folder access problemJTAPIServiceUpErrorCritical1.3.6.1.4.1.39067.103.9990.102910Folder access problem resolvedFolder access problem resolvedNotification3002-
CallProcErrorCritical1.3.6.1.4.1.39067.103.999.11911-

Service-specific alerts

 ErrorWarning10131014 Passive CaptureDown102CaptureUp102JTAPIServiceDownCallProcErrorError123123 General Media Recorder Verba Legacy Cisco UC Gateway Recorder ServiceCriticalCapturingError1103 Call Filter  1118CallProcessingError11110ConfigurationError11111CriticalCritical1121 Node Manager AgentFatalImportFailureError1145CiscoWebex Token error1147RecProviderDownSipTrunkDown8SipTrunkUp91011RecorderStandbyBegin1213RecordingDirectorDown1415ErrorBT Heartbeat & Directory Service CriticalBT Voice LAN1 Partially DownBT Voice LAN1 UpWarningWarningBT TMS Access DownBT LDAP access down115391154011541CriticalBT TTP packet loss ended11544IPC media channel went down11545IPC media channel went up11546Processing Error1166DLP Server Error1167CriticalCritical11705RecorderOverloadEnd11706RecorderStandbyBegin11707RecorderStandbyEndCallProcError11709FailedLogin01ApplyCommPoliciesFailed1Error1InfoErrorError16ErrorADSyncError22NotificationNotificationFatalAudit Log CriticalErrorInfoCritical1193 SfB/Lync Ethical Wall Lync connection upLync connection inactiveLync Connection ActiveError1218 connection upRecorder connection WarningCould not join callMessage queue is upCritical subscription upErrorNo provider is configured for message processing
Service

Alert name

Severity

Trap OID

Event IDResolved by

Verba Storage Management Service

Policy Error0.33003-

Verba Cisco JTAPI Service

CUCMDownFatal1.3.6.1.4.1.39067.101104.0.110014001Policy ContinuesCUCMUp
Policy ContinuesCUCMUpCritical1.3.6.1.4.1.39067.101104.0.210024002-Policy Finished
Genesys connection downError1.3.6.1.4.1.39067.123.0.1100323001-Centera Privileged Delete AllowedCriticalGenesys connection up
Genesys connection upError1.3.6.1.4.1.39067.123.0.2100423002-
PolicyVQErrorVerba Dial-in Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.101105.0.5110055001-VerintMissingAgentAssociationsCritical
Verba General Media Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.101106.0.6110066001-

Verba

Avaya Recorder Service

AESDownFatal/Critical1.3.6.1.4.1.39067.107.0.120017001CaptureUpAESUp
AESUpCritical1.3.6.1.4.1.39067.107.0.220027002-
CallProcErrorMediaRecDownErrorFatal1.3.6.1.4.1.39067.102107.0.32003-

Verba Legacy Cisco Central Recorder Service

7003MediaRecUp
MediaRecUpCritical1.3.6.1.4.1.39067.103107.0.1430017004JTAPIServiceUp-
JTAPIServiceUpCallProcErrorCriticalFatal1.3.6.1.4.1.39067.103107.0.2530027005-

 Verba Legacy Cisco UC Gateway Recorder Service

XCCServiceDownCritical1.3.6.1.4.1.39067.103108.0.3130038001-

Verba Cisco JTAPI Service

CUCMDownFatalXCCServiceUp
XCCServiceUpCritical1.3.6.1.4.1.39067.104108.0.1240018002CUCMUp-
CUCMUpCallProcErrorCritical1.3.6.1.4.1.39067.104108.0.2340028003-Genesys connection down

Verba Cisco MediaSense Connector Service

ConnectionDownCritical1.3.6.1.4.1.39067.109.0.1230019001Genesys connection upGenesys connection upErrorConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.109.0.2230029002-
Verba Dial-in Recorder ServiceCallProcErrorErrorCritical1.3.6.1.4.1.39067.105109.0.1350019003-
Verba Screen Capturing ServiceCallProcErrorConnectionDownErrorCritical1.3.6.1.4.1.39067.106110.0.16001-

Verba Avaya Recorder Service

AESDownFatal/10001ConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.107110.0.12700110002AESUp-
AESUpCapturingErrorCritical1.3.6.1.4.1.39067.107110.0.23700210003-MediaRecDownFatal

Verba SfB/Lync Call Filter Service

RecorderTimeout Critical1.3.6.1.4.1.39067.107111.0.31700311001MediaRecUpRecorderBack
MediaRecUpRecorderBack Critical1.3.6.1.4.1.39067.107111.0.42700411002-
CallProcErrorLyncDownFatal Critical1.3.6.1.4.1.39067.107111.0.53110037005LyncUp-
LyncUp XCCServiceDownCritical1.3.6.1.4.1.39067.108111.0.14800111004XCCServiceUp-
XCCServiceUpLyncInactive Critical1.3.6.1.4.1.39067.108111.0.29800211009-Lync Connection Active
CallProcErrorMediaCollectorTimeout Critical1.3.6.1.4.1.39067.108111.0.35800311005-

Verba Cisco MediaSense Connector Service

ConnectionDownMediaCollectorBack
MediaCollectorBack Critical1.3.6.1.4.1.39067.109111.0.16900111006ConnectionUp-
ConnectionUpAnnouncementTimeout Critical1.3.6.1.4.1.39067.109111.0.27900211007-AnnouncementBack
CallProcErrorAnnouncementBackCritical1.3.6.1.4.1.39067.109111.0.38900311008-Verba Screen Capturing ServiceConnectionDown
CallProcessingErrorError1.3.6.1.4.1.39067.110111.0.1101000111010ConnectionUp-
ConnectionUpConfigurationErrorCritical1.3.6.1.4.1.39067.110111.0.2111000211011-
Lync Connection ActiveCritical1.3.6.1.4.1.39067.111.0.121000311012-

Verba SfB/Lync

IM Recorder Service

 		RecorderTimeoutLync filter down Critical1.3.6.1.4.1.39067.111112.0.11100112001RecorderBackRecorderBack Lync filter up
Lync filter upCritical1.3.6.1.4.1.39067.111112.0.21100212002-

Verba Node Manager Agent

LyncDownRegistrationFailed CriticalFatal1.3.6.1.4.1.39067.111113.0.311100313001LyncUpRegistrationReady
LyncUpRegistrationReady CriticalFatal1.3.6.1.4.1.39067.111113.0.421100413002-LyncInactive

Verba CDR Importer Service

ImportFailureCritical1.3.6.1.4.1.39067.111114.0.911100914001Lync Connection Active-
MediaCollectorTimeoutRecordFailure CriticalError1.3.6.1.4.1.39067.111114.0.521100514002MediaCollectorBack-
MediaCollectorBackRecheckFailure Critical1.3.6.1.4.1.39067.111114.0.631100614003-
AnnouncementTimeoutMediaLengthMismatch CriticalError1.3.6.1.4.1.39067.111114.0.741100714004AnnouncementBackAnnouncementBackCritical-
Metadata Filesize Too BigFatal1.3.6.1.4.1.39067.114.0.51100814005-
Bad configurationErrorCritical1.3.6.1.4.1.39067.114.0.61101014006-

CiscoWebex Token error

CriticalFatal1.3.6.1.4.1.39067.114.0.71101114007-Lync Connection Active
Approaching API throttling limitWarning1.3.6.1.4.1.39067.111114.0.1281101214008-

Verba SfB/Lync IM Recorder Service

 		Lync filter down
API throttling limit reachedError1.3.6.1.4.1.39067.114.0.91200114009Lync filter upLync filter upCritical-
General NotificationNotification1.3.6.1.4.1.39067.112114.0.2111200214011-

Verba

RegistrationFailed

Centile Connector Service

DiskAccessCritical1.3.6.1.4.1.39067.113150.0.11300150001RegistrationReady-
RegistrationReadyDatabaseAccessDownFatalCritical1.3.6.1.4.1.39067.113150.0.21300250002-

Verba CDR Importer Service

DatabaseAccessUp
DatabaseAccessUpCritical1.3.6.1.4.1.39067.114150.0.131400150003-
RecordFailureUnidentifiedEnterpriseErrorCritical1.3.6.1.4.1.39067.114150.0.241400250004-
RecheckFailureCallProcessingErrorCritical1.3.6.1.4.1.39067.114150.0.351400350005-MediaLengthMismatch
Verba Unified Call Recorder ServiceRecProviderDownCritical1.3.6.1.4.1.39067.114115.0.411400415001-Metadata Filesize Too BigFatalRecProviderUp
RecProviderUpCritical1.3.6.1.4.1.39067.115.0.21400515002-
MediaRecDownFatalWarning1.3.6.1.4.1.39067.115.0.314007

Verba Centile Connector Service

DiskAccessCritical15003MediaRecUp
MediaRecUpWarning1.3.6.1.4.1.39067.150115.0.145000115004-
DatabaseAccessDownJTAPIServiceDownCritical1.3.6.1.4.1.39067.150115.0.255000215005DatabaseAccessUpJTAPIServiceUp
DatabaseAccessUpJTAPIServiceUpCritical1.3.6.1.4.1.39067.150115.0.365000315006-
UnidentifiedEnterpriseCallProcErrorCriticalError1.3.6.1.4.1.39067.150115.0.475000415007-
CallProcessingErrorSipTrunkDownCritical1.3.6.1.4.1.39067.150115.0.585000515008-Verba Unified Call Recorder ServiceSipTrunkUp
SipTrunkUpCritical1.3.6.1.4.1.39067.115.0.191500115009RecProviderUp-
RecProviderUpRecorderOverloadBeginCriticalWarning1.3.6.1.4.1.39067.115.0.2101500215010-RecorderOverloadEnd
MediaRecDownRecorderOverloadEndWarning1.3.6.1.4.1.39067.115.0.3111500315011MediaRecUp-
MediaRecUpRecorderStandbyBeginWarning1.3.6.1.4.1.39067.115.0.4121500415012-RecorderStandbyEnd
JTAPIServiceDownRecorderStandbyEndCriticalWarning1.3.6.1.4.1.39067.115.0.5131500515013JTAPIServiceUp-
JTAPIServiceUpRecordingDirectorDownCriticalWarning1.3.6.1.4.1.39067.115.0.6141500615014-RecordingDirectorUp
CallProcErrorRecordingDirectorUpErrorWarning1.3.6.1.4.1.39067.115.0.7151500715015-
IPCCTIPassiveCriticalError1.3.6.1.4.1.39067.115.0.161500815016SipTrunkUp-
IPCCTIActiveCriticalError1.3.6.1.4.1.39067.115.0.171500915017-RecorderOverloadBeginWarningIPCCTIPassive
BT Heartbeat & Directory Service DownCritical1.3.6.1.4.1.39067.115.0.1815010RecorderOverloadEndRecorderOverloadEndWarning15018BT Heartbeat & Directory Service Up
BT Heartbeat & Directory Service UpCritical1.3.6.1.4.1.39067.115.0.191501115019-
BT ITSLink DownWarningCritical1.3.6.1.4.1.39067.115.0.201501215020RecorderStandbyEndRecorderStandbyEndWarningBT ITSLink Up
BT ITSLink UpCritical1.3.6.1.4.1.39067.115.0.211501315021-
BT TTP DownWarningCritical1.3.6.1.4.1.39067.115.0.221501415022RecordingDirectorUpRecordingDirectorUpWarningBT TTP Up
BT TTP UpCritical1.3.6.1.4.1.39067.115.0.231501515023-IPCCTIPassive
BT Voice LAN0 DownCritical1.3.6.1.4.1.39067.115.0.162415016-IPCCTIActiveError15024BT Voice LAN0 Up
BT Voice LAN0 Temporarily DownCritical1.3.6.1.4.1.39067.115.0.172515017IPCCTIPassive15025BT Voice LAN0 Up
BT Voice LAN0 Partially DownCritical1.3.6.1.4.1.39067.115.0.18261501815026BT Heartbeat & Directory Service Voice LAN0 Up
BT Heartbeat & Directory Service Voice LAN0 UpCritical1.3.6.1.4.1.39067.115.0.19271501915027-
BT ITSLink Voice LAN1 DownCritical1.3.6.1.4.1.39067.115.0.20281502015028BT ITSLink Voice LAN1 Up
BT ITSLink UpVoice LAN1 Temporarily DownCritical1.3.6.1.4.1.39067.115.0.212915021-15029BT Voice LAN1 Up
BT TTP Voice LAN1 Partially DownCritical1.3.6.1.4.1.39067.115.0.22301502215030BT TTP Voice LAN1 Up
BT TTP Voice LAN1 UpCritical1.3.6.1.4.1.39067.115.0.23311502315031-
BT Voice LAN0 TFTP0 DownCriticalWarning1.3.6.1.4.1.39067.115.0.24321502415032BT Voice LAN0 TFTP0 Up
BT Voice LAN0 Temporarily DownTFTP0 Up

Warning

1.3.6.1.4.1.39067.115.0.253315025BT Voice LAN0 Up15033-
BT Voice LAN0 Partially TFTP1 DownCriticalWarning1.3.6.1.4.1.39067.115.0.26341502615034BT Voice LAN0 TFTP1 Up
BT Voice LAN0 TFTP1 UpCriticalWarning1.3.6.1.4.1.39067.115.0.27351502715035-
BT Voice LAN1 TMS Access DownCritical1.3.6.1.4.1.39067.115.0.28361502815036BT Voice LAN1 TMS Access Up
BT Voice LAN1 Temporarily DownTMS Access UpCritical1.3.6.1.4.1.39067.115.0.293715029BT Voice LAN1 Up15037-
Failover Between TTP ManagersCritical1.3.6.1.4.1.39067.115.0.303815030BT Voice LAN1 Up15038-
BT LDAP access downCritical1.3.6.1.4.1.39067.115.0.313915031-BT TFTP0 DownWarning15039BT LDAP access up
BT LDAP access upCritical1.3.6.1.4.1.39067.115.0.32401503215040BT TFTP0 Up-
BT TFTP0 UpTMS Cache access downCritical1.3.6.1.4.1.39067.115.0.334115033-BT TFTP1 DownWarning15041BT TMS Cache access up
BT TMS Cache access upCritical1.3.6.1.4.1.39067.115.0.34421503415042BT TFTP1 Up-
BT TFTP1 UpTTP packet loss startedCritical1.3.6.1.4.1.39067.115.0.354315035-15043BT TTP packet loss ended
BT TTP packet loss endedCritical1.3.6.1.4.1.39067.115.0.364415036BT TMS Access UpBT TMS Access UpCritical15044.
IPC media channel went downError1.3.6.1.4.1.39067.115.0.374515037-Failover Between TTP ManagersCritical15045IPC media channel went up
IPC media channel went upError1.3.6.1.4.1.39067.115.0.38461503815046-

Verba Cisco Compliance Service

IMPNodeUpCritical1.3.6.1.4.1.39067.116.0.115039BT LDAP access upBT LDAP access upCritical16001-
IMPNodeDownFatal1.3.6.1.4.1.39067.116.0.21504016002-BT TMS Cache access downCriticalIMPNodeUp
MessageQueueThresholdFatal1.3.6.1.4.1.39067.116.0.515041BT TMS Cache access upBT TMS Cache access upCritical16005-
Processing ErrorError1.3.6.1.4.1.39067.115116.0.4261504216006-BT TTP packet loss started
DLP Server ErrorError1.3.6.1.4.1.39067.115116.0.43715043BT TTP packet loss ended16007-

Verba Media Collector and Proxy Service

RecorderUpCritical1.3.6.1.4.1.39067.117.0.11504417001.-
RecorderDownCritical1.3.6.1.4.1.39067.117.0.215045IPC media channel went up17002RecorderUp
LyncFilterUpCritical1.3.6.1.4.1.39067.117.0.31504617003-

Verba Cisco Compliance Service

IMPNodeUpLyncFilterDownCritical1.3.6.1.4.1.39067.116117.0.141600117004-LyncFilterUp
IMPNodeDownRecorderOverloadBeginFatalWarning1.3.6.1.4.1.39067.116117.0.251600217005IMPNodeUpRecorderOverloadEnd
MessageQueueThresholdRecorderOverloadEndFatalWarning1.3.6.1.4.1.39067.116117.0.561600517006-
RecorderStandbyBeginErrorWarning1.3.6.1.4.1.39067.117.0.71600617007-RecorderStandbyEnd
RecorderStandbyEndErrorWarning1.3.6.1.4.1.39067.117.0.81600717008-

Verba Media Collector and Proxy Service

RecorderUp
CallProcErrorError1.3.6.1.4.1.39067.117.0.117001-RecorderDown917009-
Verba Web Application Service   FailedLoginWarning1.3.6.1.4.1.39067.117118.0.211700218001RecorderUp-
LyncFilterUpApplyACLFailedCriticalError1.3.6.1.4.1.39067.117118.01.311700318101-
LyncFilterDownApplyCommPoliciesFailedCriticalError1.3.6.1.4.1.39067.117118.01.421700418102LyncFilterUpRecorderOverloadBeginWarning-
Could not send license usage to RLSError1.3.6.1.4.1.39067.118.1.31700518103RecorderOverloadEnd-
Database Maintenance CompletedWarningInfo1.3.6.1.4.1.39067.118.1.41700618104-
Database Maintenance ErrorWarningError1.3.6.1.4.1.39067.118.1.51700718105RecorderStandbyEnd-
License IssueWarningError1.3.6.1.4.1.39067.117118.01.861700818106-
Report Upload FailedError1.3.6.1.4.1.39067.118.1.71700918107-Verba Web Application Service   
License WarningWarning1.3.6.1.4.1.39067.118.1.81800118108-
ApplyACLFailedADSyncErrorError1.3.6.1.4.1.39067.118.12.11810118201-ADSyncExecutedOK
ADSyncExecutedOKErrorInfo1.3.6.1.4.1.39067.118.2.21810218202-Could not send license usage to RLS
ADSyncUsersDecreasedSignificantlyWarning1.3.6.1.4.1.39067.118.2.31810318203-Database Maintenance Completed
AD Synchronization Added New SiteWarning1.3.6.1.4.1.39067.118.12.41810418204-Database Maintenance Error
Data Management Policy CreatedNotification1.3.6.1.4.1.39067.118.3.1.51810518301-License Issue
Data Management Policy UpdatedNotification1.3.6.1.4.1.39067.118.3.21810618302-Report Upload Failed
Data Management Policy DeletedNotification1.3.6.1.4.1.39067.118.13.731810718303-
License WarningUsers without Ethical Wall User permissionWarning1.3.6.1.4.1.39067.118.4.1.81810818401-
Audit Log FatalErrorFatal1.3.6.1.4.1.39067.118.9.11820118901ADSyncExecutedOK-
ADSyncExecutedOKAudit Log CriticalInfoCritical1.3.6.1.4.1.39067.118.29.21820218902-
ADSyncUsersDecreasedSignificantlyAudit Log ErrorWarningError1.3.6.1.4.1.39067.118.9.31820318903-
AD Synchronization Added New SiteAudit Log WarningWarning1.3.6.1.4.1.39067.118.29.41820418904-Data Management Policy Created
Audit Log InfoInfo1.3.6.1.4.1.39067.118.39.151830118905-Data Management Policy UpdatedNotification
Verba SMS Recorder ServiceSMS-C connection upCritical1.3.6.1.4.1.39067.118119.30.211830219001-Data Management Policy Deleted
SMS-C connection downCritical1.3.6.1.4.1.39067.118119.30.321830319002SMS-Users without Ethical Wall User permissionWarningC up
SMS Processing ErrorError1.3.6.1.4.1.39067.118119.40.131840119003-Audit Log Fatal
Verba SfB/Lync IM Filter ServiceRecorder connection downCritical1.3.6.1.4.1.39067.118120.90.11890120001-Recorder connection up
Recorder connection upCritical1.3.6.1.4.1.39067.118120.90.21890220002-Audit Log Error
Lync connection downCritical1.3.6.1.4.1.39067.118120.90.31890320003-Audit Log WarningWarningLync connection up
Lync connection upCritical1.3.6.1.4.1.39067.118120.90.41890420004-Audit Log Info
Lync connection inactiveCritical1.3.6.1.4.1.39067.118120.90.51890520005-Verba SMS Recorder ServiceSMS-C connection upCriticalLync Connection Active
Call Processing errorError1.3.6.1.4.1.39067.119120.0.161900120006-SMS-C connection down
Configuration errorError1.3.6.1.4.1.39067.119120.0.271900220007SMS-C upSMS Processing ErrorError
Lync Connection ActiveCritical1.3.6.1.4.1.39067.120.0.81900320008-
Verba SfB/Lync IM Filter Ethical Wall ServiceRecorder Announcement connection downCritical1.3.6.1.4.1.39067.120121.0.12000121001Recorder Announcement connection up
Recorder Announcement connection upCritical1.3.6.1.4.1.39067.120121.0.22000221002-
Lync connection downCritical1.3.6.1.4.1.39067.120121.0.32000321003Lync connection up
Lync connection upCritical1.3.6.1.4.1.39067.120121.0.42000421004-
Lync connection inactiveCritical1.3.6.1.4.1.39067.120121.0.52000521005Lync Connection Active
Call Processing errorError1.3.6.1.4.1.39067.120121.0.62000621006-
Configuration errorError1.3.6.1.4.1.39067.120121.0.72000721007-
Lync Connection ActiveCritical1.3.6.1.4.1.39067.120121.0.82000821008-
Verba Microsoft Teams Bot ServiceAnnouncement Recorder connection downCritical1.3.6.1.4.1.39067.121122.0.12100122001Announcement Recorder connection up
Announcement Recorder connection upWarning1.3.6.1.4.1.39067.122.0.222002-
User is not configured in VerbaWarning1.3.6.1.4.1.39067.122.0.322003-
Could not join callCritical1.3.6.1.4.1.39067.121122.0.242100222004-
Lync connection downNo available recorderCritical1.3.6.1.4.1.39067.121122.0.352100322005Lync connection up-
Unexpected call terminationCritical1.3.6.1.4.1.39067.121122.0.4621004-22006
Could not authenticateCritical1.3.6.1.4.1.39067.121122.0.521005722007
Call Processing errortimed outErrorWarning1.3.6.1.4.1.39067.121122.0.682100622008-Configuration error
Recorder overloadedCritical1.3.6.1.4.1.39067.121122.0.7921007-Lync Connection ActiveCritical22009
Verba Genesys CTI ServiceGenesys connection downError1.3.6.1.4.1.39067.123.0.12100823001-Verba Microsoft Teams Bot ServiceRecorder connection downCriticalGenesys connection up
Genesys connection upError1.3.6.1.4.1.39067.122123.0.122300222001-
Verba Unified IM Recorder ServiceMessage queue is upWarningCritical1.3.6.1.4.1.39067.122124.0.212200224001-User is not configured in Verba
Message queue is downCritical1.3.6.1.4.1.39067.122124.0.3222003-24002Message queue is up
Message queue is in active stateCritical1.3.6.1.4.1.39067.122124.0.432200424003-
No available recorderMessage queue is in standby stateCritical1.3.6.1.4.1.39067.122124.0.5422005-Verba Genesys CTI ServiceGenesys connection downError24004Message queue is in active state
Teams subscription is upWarning1.3.6.1.4.1.39067.123124.0.152300124005Genesys connection upGenesys connection upError-
Teams subscription is downWarning1.3.6.1.4.1.39067.123124.0.2623002-Verba Unified IM Recorder Service24006Teams subscription is up
No provider is configured for message processingCritical1.3.6.1.4.1.39067.124.0.172400124007-Message queue is down
Attachment download failedError1.3.6.1.4.1.39067.124.0.2824002Message queue is upMessage queue is in active stateCritical24008-
Subscription lifecycle eventWarning1.3.6.1.4.1.39067.124.0.392400324009-
Message queue is in standby stateRecording inactivityCritical1.3.6.1.4.1.39067.124.0.41024004Message queue is in active stateTeams subscription is upWarning24010Recording activity
Recording activityCritical1.3.6.1.4.1.39067.124.0.5112400524011-
Teams subscription Export API connection is downupWarningCritical1.3.6.1.4.1.39067.124.0.6122401224006-
Teams Export API connection is Attachment download faileddownCritical1.3.6.1.4.1.39067.124.0.71324007-24013Teams Export API connection is up
Teams Export API license issueCritical1.3.6.1.4.1.39067.124.0.8142400824014-

Variables used in SNMP Traps

The following variables are used in various Verba traps to describe the event:


OID
Variable Name
Description
1.3.6.1.4.1.39067.200.1DescriptionHuman readable description of the trap
1.3.6.1.4.1.39067.200.2ServiceNameName of the affected service
1.3.6.1.4.1.39067.200.3HostNameHost name of an affected server
1.3.6.1.4.1.39067.200.4DiskSpaceLowPathPath of an affected disk
1.3.6.1.4.1.39067.200.5CallIdID of the affected recording
1.3.6.1.4.1.39067.200.6ServiceDisplayNameDisplay name of the affected service
1.3.6.1.4.1.39067.200.7PathAffected path
1.3.6.1.4.1.39067.200.8InterfaceRecording capture interface
1.3.6.1.4.1.39067.200.9CertThumbprintCertificate thumbprint
1.3.6.1.4.1.39067.200.10CertFriendlyNameCertificate friendly name
1.3.6.1.4.1.39067.200.11CertExpirationDateCertificate expiration date
1.3.6.1.4.1.39067.200.12CertSubjectCertificate subject
1.3.6.1.4.1.39067.200.13SeverityEvent Severity
1.3.6.1.4.1.39067.200.14TitleTitle
1.3.6.1.4.1.39067.200.15UseridUser id
1.3.6.1.4.1.39067.200.16TenantIdTenant id
1.3.6.1.4.1.39067.

...

200.17EventIDEvent ID