Table of Contents
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When the Verint Speech Transcription engine is used, stand-alone Verba Speech Analytics Servers have to be deployed. The speech transcription process cannot be running on other server roles. This is due to the extensive resource usage nature of the speech transcription service which might interfere with other processes on the servers.
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This table outlines typical server sizing and recommended hardware and software configurations:
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AVAILABLE IN 9.7.5 AND ABOVE
Speech transcription is supported on any storage target, except EMC Centera and Hitachi Content Platform (which do not allow uploading individual files after setting the retention on the object). In the case of WORM storage, the system automatically applies the retention period on the uploaded transcription files to match the original retention of the conversation.
Transcription policies only run on conversations stored on storage targets, which means files must be uploaded to the storage first.
Before version 9.7.5 the transcription only works when the media is stored on SMB storage. If the media has to be stored on a WORM or non-SMB storage, the files should be hosted temporarily on SMB and moved to the final storage target after transcription.
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Enabling the Speech Analytics Service
Step 1 -In the case of Verint Speech Transcription, copy the language model file, which is a .zip file, to C:\Program Files\Verba\resources\transcription\eliza. For additional languages, only this step needs to be repeated. The service will detect the new language model within 30 minutes, or you can force the detection by restarting the service.Step 2 - On the Verba Web Interface, go to System / Servers. Select your server and click on the Service Activation tab.
Step 3 2 - Activate the Verba Speech Analytics Service by clicking on the 
icon.
Step 4 3 - Click on the Service Control tab.
Step 5 4 - Start the Verba Speech Analytics Service by clicking on the 
icon.
Configuration
Refer to Configuring and running transcription in order to configure speech transcription. You can find additional, integration specific information at: