Page Comparison

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1. Install server certificates
2. Create a parent organization in Workforce Engagement
3. Create a parent group in Workforce Engagement
4. Create API key in Workforce Engagement for each WFE Tenant
5. Create a VFC API user account
6. Configure file upload from Recorder Servers
7. Enable External Recorder data sources in Workforce Engagement
8. Create an External Server in Workforce Engagement
9. (optional) Enable AQS in Workforce Engagement
10. Install the Integrator
11. Configure the Integrator

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1. Sign in to VFC as an Administrator user.
2. Follow the User Configuration topic to create a new user that is only used for submitting API requests to VFC.
   1. Set API Access Only to enabled.
3. Note the user name and password of the created user. You must enter the exact values in the appsettings.Production configuration file of each Integrator during the configuration process.

Configure file upload from Recorder Servers

The Integrator does not process recordings that are stored on the Recorder Servers, so the upload of media and metadata files to a central storage location must be configured.

1. Sign in to VFC as an Administrator user.
2. Follow Configuring media file upload to configure policy-based or non-policy based file upload.

Enable External Recorder data sources in Workforce Engagement

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