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To synchronize the required recording datametadata, the switch platforms for which the Integrator is configured must be specified in the appsettings.Production file of the Integrator.
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- recorded switch platforms, and
- import sources, where VFC does not record the calls, but it ingests the recordings from the switch platform source through the configured import source.
The list of supported switch platforms is listed in the configuration file, specifying the platform IDs or import source types, and the platform type that describes the WFE data source type of the platform. The integration process does not run until one or more of the supported platforms is added to the list of configured platforms in the file.
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The Recorded Platform property of the created data source is set to the value of the data source platform type specified in the Integrator configuration file.
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- Install server certificates
- Create a parent organization in Workforce Engagement
- Create a parent group in Workforce Engagement
- Create API key in Workforce Engagement for each WFE Tenant
- Create a VFC API user account
- Configure file upload from Recorder Servers
- Enable External Recorder data sources in Workforce Engagement
- Create an External Server in Workforce Engagement
- (optional) Enable AQS in Workforce Engagement
- Install the Integrator
- Configure the Integrator
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- Sign in to VFC as an Administrator user.
- Follow the User Configuration topic to create a new user that is only used for submitting API requests to VFC.
- Set API Access Only to enabled.
- Note the user name and password of the created user. You must enter the exact values in the appsettings.Production configuration file of each Integrator during the configuration process.
Configure file upload from Recorder Servers
The Integrator does not process recordings that are stored on the Recorder Servers, so the upload of media and metadata files to a central storage location must be configured.
- Sign in to VFC as an Administrator user.
- Follow Configuring media file upload to configure policy-based or non-policy based file upload.
Enable External Recorder data sources in Workforce Engagement
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