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SIP Trunk Down Alert

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Panel

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY> 

Description:
SIP trunk is down

Alert attributes:
Hostname (OID: .200.3): <CUCM_IP_ADDRESS>

 

Cause

This alert is sent if the Recording Director did not receive any SIP messages from the given CUCM IP address. By default this function is disabled.

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Required setting in Verba side:

Step 1 - On the web interface go to Administration and choose Verba Servers

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.

Step 2 - Choose and click on each of the Recording Director server(s) from the server

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list

Step 3 - Click on the Change Configuration Settings tab, and search for Unified Call Recorder.

Step 4 - Under Unified Call Recorder/Recording Providers/SIP/SIPREC/SIP Trunk Status Monitoring you can add a stup by clicking on the Image Modified icon.

 Step

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5 - On the right side of the window, set the CUCM IP address, and the threshold value for timeout. Note that it should be greater then the Options Ping interval set on the CUCM side.

 Step

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6 - Click the Image Modified icon to save your settings.

 Step

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7 - The system will notify you that the changes need to applied to the server by restarting the involved services or rereading the new configuration. Execute the required tasks.