Overview
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Overview
Organizations use Verint Financial Compliance's Compliance Application functionality has been enhanced with Intelligent Voice's speech capabilities to automate and simplify Conversation Search. The following functionality is available within Verint Financial Compliance:
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Analytics Search capabilities to reduce the time and effort required to find potential compliance issues within Conversations. This guide will describe how to interact with the:
- Speech Analytics Tab
- Speech Transcription Tab
Additional information on the media player guide can be found here: Using the media player
Speech analytics tab
A new Speech Analytics Tab is available for the in focus conversation this includes the following information
Expandable Information | Description |
|---|---|
| Language Spoken | Lists the detected languages spoken during the conversation. |
| Sentiment |
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Detailed User Guides
Using Analytics Search with Intelligent Voice
Licensing Intelligent Voice Speech Analytics
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| Analysis | Lists the granular count of TCU sentiment within the conversation. The numbers with the colored background represent the number of TCUs in the respective sentiment category for the recorded conversation. |
| Topics | Lists key topics spoken within a conversation, providing a quick summary of the audio file content. This also includes a time stamp, highlighting at which point during the topic was detected. The timestamp is a hyperlink and will move the player to the appropriate point in the Wav File. |
| Summary | A 100-500 word summary of the call, automatically generated from the key points of the conversation. |
Transcription tab
The transcription tab provides the following functionality
Feature | Description |
|---|---|
| Auto Scroll | The transcription will scroll, in synch with the audio and audio player. |
| Speaker Diarization | Identifies the number of speakers in an audio file and segments the transcript according to speaker identity. Speaker 1, Speaker 2 etc… |
| TCU Sentiment | Each diarized segment of transcribed text is given a color coding to infer the sentiment score for the transcribed segment. |
| Confidence | Words with a dashed underline are words with a low confidence score. |
| Sentiment | The color bars on the left present the sentiment score of the TCU on a scale of 5 categories:
By moving the cursor over the color bar, the exact sentiment score value is displayed. |