| Status | ||||
|---|---|---|---|---|
|
The Verint Capture for Microsoft Teams - Recording Controls Application, is a native Microsoft Teams Application that allows privileged Microsoft Teams users to control Compliance Recordingcompliance recording, by Starting starting and or Stopping stopping the VFC Compliance Recorder.
The standard Microsoft Teams recording integration enables VFC to record all user participation in Microsoft Teams calls and meetings, for additional information please refer to (ADD LINK) Microsoft Teams. In certain industries, regions and organizations, However, some organizations have a policy or regulatory need to allow certain users should be able to control recording. In these environments, a Recorded Microsoft Teams user may be required to ask for permission to record, or alternatively a Recorded Microsoft Teams user may be required to stop recording during a conversation. In both instances the recording must be archived within the Compliance Recorder.
Verint have developed a native Microsoft Teams Application to control VFC Compliance Recording, the VFC Record Teams Application can be made available to privileged users within the organization's Microsoft Teams Application Catalogue, the VFC Record Teams Application can be used on Desktop and Mobile Devices.
Supported Features
The VFC Record Teams Application supports the following use cases:
| Feature | Functionality | Use Case |
|---|---|---|
| Recording Controls | Display ongoing Conversations | Displays the active Microsoft Teams conversations that the user is participating in. The user can select which conversation to control |
| Recording Controls | Start Recording | User has the ability to first gain recording consent from participants before initiating Compliance Recording |
| Recording Controls | Stop Recording | User has the ability to stop Compliance Recording. This may be required if consent is withdrawn |
| . | ||
| Recording Controls | Pause and Resume Recording | User has the ability to Pause and Resume Compliance Recording. This may be required if the conversation topic |
| includes PII or other scenario that should not be recorded |
| for a period of time. Please note, Pause / Resume requires always on recording and will create One Recording. Start / Stop will create multiple recording files. | ||
| View Recordings | Playback Conversations | User has the ability to view their recordings, and playback. Please note this may require additional User Configuration to allow Replay. |
Recording Controls
Verint Financial Compliance provides a native Microsoft Teams application to allow privileged Microsoft Teams users to control, and start / stop Compliance Recording.
Essentially there are strong(er) employee and caller/callee rights in the country and region. It is a common business practice for a call/meeting starting with someone asking if everyone on the call is happy with the call being recorded, and then “clicking record”. In more traditional contact centre and telephony scenarios, this could be controlled with an IVR system. There are also requirements to pause/resume the recording, or stop recording, these vary but could be for reasons like PCI/Card details, or maybe a personal call, or maybe the employee meeting is now going to discuss union/workers council business.
...
| Info |
|---|
Verba user permissions are applied for the users. The conversation access scope is applied for the search result. The logged in user will able to see only the assigned conversations. If the user is a group supervisor the same access rules are applied as on the Verba Web Application. For playback, the user's role has to have 'Play Conversation' permission. For ongoing list, the user's role has to have 'List Ongoing Conversation' permission |
Additional Information
| Child pages (Children Display) |
|---|