Category: System Reports
AVAILABLE IN 9.7.5 AND ABOVE
Description
The User Retention Details report shows detailed retention information for each recorded user, providing the data collected from the recorded calls conversations and user configuration database.
Filter options
| User name | Only calls for the selected agent(s) will be displayed |
| Login | Only announcement information belonging to the selected login(s) will be displayed |
| Extension | Only the |
| selected extension(s) will be taken into account. | |
| Group | Only information of users belonging to the selected group(s) will be displayed. |
| Role | Only |
| retention information belonging to the selected role(s) will be displayed |
Information
- Query Interval
- Print Date
- Record Count
- User
- Display Name (display name of the user)
- Login ID (system login ID of the user)
- Location (user location configuration)
- First Call (date and time of first call in the report interval)
- Last Call (date and time of last call in the report interval)
Retention (days) (retention configured for the user, only displayed if user level retention is configured and not policy level)
Automatically Delete (shows if automatic deletion is enabled in the user configuration)
Is user subject to Legal Hold
Legal Hold labels (list of legal holds assigned to the calls of the user)
Charts
- None
Report sample
