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Table of Contents

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Configuration ItemDescription
NameDescriptive name of the export job.
Target Type

Type of the storage destination, the process moves the files to this location.

  • Export to Storage Target
    A storage target can be defined in the Verba system by storage administrators. Access to storage targets, available for export, can be restricted to configured users or groups. For more information, see Storage and export targets. Access to exported files are not controlled by the Verba system, the system does not offer access to exported files.
  • Export and Download as ZIP File
    Using this option, the system exports files to a configurable folder and offers a download option after completing the export job. The folder can be configured in the server configuration under Web Application \ Miscellaneous \ Conversation export direct download target folder setting. The download is available as a single non-compressed ZIP file containing all files exported during the job. The Direct Download feature can be completely disabled in the system, the feature is enabled by default. This option is only available for export jobs started from the search and list page. Once users download the ZIP file, the system offers the deletion of the ZIP file. No other mechanism is implemented to remove export files from the system, although these ZIP files can be removed administratively from the folder (manually).
Storage TargetStorage Target selected for the export job. This option is only available if the Target Type is set to Storage Target. For more information, see Storage and export targets.
Time zoneThe event times in the conversation metadata will be shown based on the selected time zone.
Rename FilesFiles exported using their original file name unless a specific pattern is defined to rename the files. All media and metadata files will be renamed using the configured pattern.
Do not Not Create SubfoldersIf turned on, the export job won't place the files into different folders based on the date of the recordings.
Do Not Create Log in the DatabaseIf turned on, then the system will not generate log in the database. This can be used to save space when no reporting is needed.
Note that the system will not export a conversation multiple times for the same Export Task even if this option is turned on.
ServerSets which server(s) should run the export job. Servers can be added by clicking on the >> button, or removed by the << button. The server(s) on the same geographical location as where the user resides should be selected.
QueryDescriptive/friendly representation of the query used to select conversations for export. If a user starts the export from the search/list page, the query shows the criteria configured on the search page. If an administrator starts the advanced export job, this field reflects the query built on this page below.
Send Notification to Email Address(es) Email address(es) for notifications, separated by line breaks. The system sends a notification to the configured email address(es) after completing the export job. If the recurring job is scheduled, the system sends the notification after each run.
Email SubjectThe subject of the notification email.
Email MessageBody of the notification email.
Source DatasetAdministrators can limit the scope of exported conversations to online, archived or both.
Ignore CDR-Only Records Without Related MediaFor trader voice conversations, the system can create CDR-Only records without a reference to any media. These records can be ignored during export.
Conversation Detail FieldsAdministrators can define the criteria for selecting records for the export job.

Conversation Detail Fields

The table below summarizes the available conversation details fields which can be configured as a filter for the export.

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Configuration ItemDescription
Export Media FilesEnables exporting media files.
Decrypt Encrypted ConversationsIf a voice/video file is encrypted, the system can automatically decrypt the files before exporting. Original files remain encrypted.
Generate Media Files for CDR-Only ConversationsFor trader voice recordings, the system can stitch related media files together for the CDR-Only records. If not enabled, the system will export the metadata file only for the CDR-Only records.
Voice FormatVoice recordings can be optionally transcoded to the selected format.
Video FormatVideo recordings can be optionally transcoded to the selected format.
Desktop Recording and Screen/Application Sharing FormatScreen share recordings can be optionally transcoded to the selected format.

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Configuration ItemDescription
Export XML Metadata FilesEnables exporting original XML metadata files. Metadata XML files are generated by the recording services. If the file is missing, the system will not create it during the export process.
Create CSV Metadata FilesEnables creating customized CSV metadata files for each exported recording. By clicking on the Configure Columns button, you can select the fields and the order of the fields stored in the CSV file. The header names and the time format are configurable too.
CSV DelimiterIf CSV export is selected, the CSV delimiter can be configured here.

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Configuration ItemDescription
Create Conversation Detail Records (CDR) FileEnables creating a CDR file for the export job, listing all conversations. The system creates one CDR file for each export job. By clicking on the Configure Columns button, you can select the fields and the order of the fields displayed in the CDR file. The header names and the time format are configurable too.
Conversation Detail Records (CDR) File FormatThe system supports CSV and PDF formats for CDR files.
CSV DelimiterIf CSV format is selected, the CSV delimiter can be configured here.

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