Overview
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- Speech Analytics Tab
- Speech Transcription Tab
Organizations use Verint Financial Compliance's
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- Conversation Search: Includes the ability to search within Transcribed Text, including key word and phrase searches. Language Search: Includes the ability to search for Conversations in a specific (supported and configured language) and also conversations where a Language Switch took place
Analytics Search capabilities to reduce the time effort required to find potential compliance issues within Conversations. This guide will describe how to interact with the:
Additional information on the media player guide can be found here - Using the media player
Speech Analytics Tab
A new Speech Analytics Tab is available for the in focus conversation this includes the following information
Expandable Information | Description |
|---|---|
| Language Spoken | Lists the detected languages spoken during the conversation. |
| Sentiment |
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Detailed User Guides
Using Analytics Search with Intelligent Voice
Licensing Intelligent Voice Speech Analytics
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| Analysis | Lists the granular count of TCU sentiment within the conversation |
| Topics | Lists key topics spoked within a conversation, providing a quick summary of the audio file content. This also includes a time stamp, highlighting at which point during the topic was detected. The timestamp is a hyperlink, and will move player to the appropriate point in the Wav File. |
Transcription Tab
The transcription tab provides the following functionality
Feature | Description |
|---|---|
| Auto Scroll | The transcription will scroll, in synch with the audio and wav player. |
| Speaker Diarization | Identifies the number of speakers in an audio file and segments the transcript according to speaker identity. Speaker 1, Speaker 2 etc… |
| TCU Sentiment | Each diarized segment of transcribed text is given a color coding to infer the sentiment score for the transcribed segment. |
| Confidence | Words with a dashed underline are words with a low confidence score. |