Table of Contents
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AVAILABLE IN 9.7.5 AND ABOVE
Speech transcription is supported on any storage target, except EMC Centera and Hitachi Content Platform (which do not allow uploading individual files after setting the retention on the object). In the case of WORM storage, the system automatically applies the retention period on the uploaded transcription files to match the original retention of the conversation.
Before version 9.7.5 the transcription only works when the media is stored on SMB storage. If the media has to be stored on a WORM or non-SMB storage, the files should be hosted temporarily on SMB and moved to the final storage target after transcription.
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Step 2 - On the Verba Web Interface, go to System / Servers. Select your server and click on the Service Activation tab.
Step 3 - Activate the Verba Speech Analytics Service by clicking on the 
icon.
Step 4 - Click on the Service Control tab.
Step 5 - Start the Verba Speech Analytics Service by clicking on the 
icon.
Creating a Data Processor
A data processor represents the connection with the transcription engine. In order to set up a speech transcription policy, a data processor has to be configured first.
Step 1 - In the Verba Web Interface go to Data / Data Processors
Step 2 - In the top right corner click on the Add new Data Processor link
Step 3 - Enter the name of the data processor
Step 4 - Select Speech Transcription for Type
Step 5 - Select the Engine
Step 6 - Click Save to save your data processor