After deploying the servers and enabling the Speech Analytics Service, the system can be configured to transcribe voice calls. The configuration consists of the following steps:
- Creating a speech transcription data processor which enables the specific transcription integration in the system. The system supports multiple transcription engines. Multiple data processors can be created and enabled.
- Assigning transcription licenses to users to allow transcribing the calls of the users. Different transcription integrations may require different licenses.
- Creating speech transcription data management policies to define which calls will be transcribed by which processor and which ASR model.
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- Verint transcription
- Intelligent Voice Transcriptiontranscription
- Speechmatics Transcriptiontranscription
Step 7 - Click Save to save your data processor
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Transcription is licensed on a per-user basis. You can assign these licenses to roles (and the roles to users) by enabling one of the Speech Analytics / Transcribe Conversations checkboxes on the role configuration page. The transcription policy only selects calls that belong to users where there is transaction permission enabled, otherwise the call will not be transcribed. Certain integrations have specific license requirements or additional limitations. For more information on these, refer to the integration specific page.
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C:\Program Files\Verba\log\speech-analytics.log |