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Configuration Item | Description |
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Name | Descriptive name of the export job. |
Target Type | Type of the storage destination, the process moves the files to this location.
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Storage Target | Storage Target selected for the export job. This option is only available if the Target Type is set to Storage Target. For more information, see Storage and export targets. |
Time zone | The event times in the conversation metadata will be shown based on the selected time zone. |
Rename Files | Files exported using their original file name unless a specific pattern is defined to rename the files. All media and metadata files will be renamed using the configured pattern. |
Do not Not Create Subfolders | If turned on, the export job won't place the files into different folders based on the date of the recordings. |
Do Not Create Log in the Database | If turned on, then the system will not generate log in the database. This can be used to save space when no reporting is needed. Note that the system will not export a conversation multiple times for the same Export Task even if this option is turned on. |
Server | Sets which server(s) should run the export job. Servers can be added by clicking on the >> button, or removed by the << button. The server(s) on the same geographical location as where the user resides should be selected. |
Query | Descriptive/friendly representation of the query used to select conversations for export. If a user starts the export from the search/list page, the query shows the criteria configured on the search page. If an administrator starts the advanced export job, this field reflects the query built on this page below. |
Send Notification to Email Address(es) | Email address(es) for notifications, separated by line breaks. The system sends a notification to the configured email address(es) after completing the export job. If the recurring job is scheduled, the system sends the notification after each run. |
Email Subject | The subject of the notification email. |
Email Message | Body of the notification email. |
Source Dataset | Administrators can limit the scope of exported conversations to online, archived or both. |
Ignore CDR-Only Records Without Related Media | For trader voice conversations, the system can create CDR-Only records without a reference to any media. These records can be ignored during export. |
Conversation Detail Fields | Administrators can define the criteria for selecting records for the export job. |
Conversation Detail Fields
The table below summarizes the available conversation details fields which can be configured as a filter for the export.
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Configuration Item | Description |
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Export Media Files | Enables exporting media files. |
Decrypt Encrypted Conversations | If a voice/video file is encrypted, the system can automatically decrypt the files before exporting. Original files remain encrypted. |
Generate Media Files for CDR-Only Conversations | For trader voice recordings, the system can stitch related media files together for the CDR-Only records. If not enabled, the system will export the metadata file only for the CDR-Only records. |
Voice Format | Voice recordings can be optionally transcoded to the selected format. |
Video Format | Video recordings can be optionally transcoded to the selected format. |
Desktop Recording and Screen/Application Sharing Format | Screen share recordings can be optionally transcoded to the selected format. |
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