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In WFE, every record in the search results under Interactions represents a single session from the WFE call model. In VFC, every record in the search results under Conversations represents a single conversation entry (CDR) from the VFC call model.
If more than one record was created during a conversation, related records can be shown together by selecting the ellipsis (…) button on the record and selecting Show Related.
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If the time interval between the start time of the first segment of a call and the start time of the last segment is longer than 12 hours, the created sessions in WFE are not associated with the same contact.
Prerequisites
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Deployment process
The VFC to WFE Metadata Integrator deployment process requires configuration in the VFC and WFE environments before the installation of the Integrator. The configuration of the synchronization details is carried out in the appsettings.Production.json file of the Integrator tool after installation.
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- Verify that the parent organization with the name specified during configuration exists in WFE.
- Verify that the parent group with the name specified during configuration exists in WFE.
- Verify that the VFC Synced group exists as a child of the parent group in WFE.
- Verify that the VFC user groups exist in WFE.
- Verify that VFC users are available in WFE, are associated with the same groups as in VFC, and have the right extensions associated to them.
- Verify that the data sources configured in the Integrator appsettings.Production file exist in WFE, and have the right name, time zone, and extensions associated with them.
- Verify that calls recordings are accessible visible in the Automated Verification component of WFE.
- Verify that recordings are associated with the right users, extensions, and data sources.
- Verify that calls recordings are associated to the recorder with the virtual Serial Number specified in the Integrator.
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