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Overview

This document describes our standard online training services.

Scope of Training Services

This chapter describes what is, and what is not included in our standard installation assistance services.

What is included:

  • written discussion of your special requirements for the training
  • online training session using Cisco Webex or Microsoft Skype for Business (and Lync)
  • up to 5 participantsstudents
  • up to 2 hours
  • actual user interface training executed in either our training/demo system or in your already deployed Verba system

What is NOT included

  • notification/booking with participants - your team is responsible to inform your participants
  • on-site training
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How to book your training

Book your training by contacting your Verba partner or opening a support request at support.verba.com. In your request provide us one or two 2-3 hour long available time slots.

Training hours

Training shall be prescheduled and is available on weekdays between:

  • US EST: 7 AM - 5 PM
  • US CST: 7 AM - 4 PM
  • US PST: 7 AM - 2 PM
  • EU CET: 8 AM - 8 PM
  • UK BST: 8 AM - 8 PM
  • UAE AST: 11 AM - 8 PM
  • China/Hongkong/Singpore/Sydney
    CST/HKT/SGT/AEST: 3 PM - 10 PM

For timezones not listed here, please use the nearest timezone and convert the given time period.

Standard Online Training Services

Service articles are the following:

 

 

 

Article CodeArticle NameDescription
V4-IT-IMADM-STVerba Remote Installation - IM/EWRemote installation and configuration services, up to 1200 Regulate and/or IM archiving users
V4-I-VC-SVerba Remote Installation - VoiceRemote installation and configuration services, up to 300 voice users and 2 physical sites
V4-I-RD-SVerba Remote Installation - RedundancyRemote installation and configuration services, additional cost if redundancy is included
V4-I-MT-SVerba Remote Installation - MultitenancyRemote installation and configuration services, additional cost if multitenant platform is used
V4-I-SP-SVerba Remote Installation - Speech SearchRemote installation and configuration services, additional cost if speech search is included
V4-I-DA-SVerba Remote Installation - Desktop AgentRemote installation and configuration services, additional cost if desktop agents are included
V4-I-UA-SVerba Server Upgrade Assistance ServicesRemote upgrade planning, execution and testing services, for 1 Verba Server of any kindOnline Training - AdministratorsLive, web-based training for administrators (up to 5 students and 2 hours)
V4-T-QM-TVerba Online Training - Quality SupervisorsLive, web-based training for quality supervisors (up to 5 students and 2 hours)
V4-T-CS-TVerba Online Training - Compliance SpecialistsLive, web-based training for compliance specialists (up to 5 students and 2 hours)
V4-T-SP-TVerba Online Training - Speech AnalyticsLive, web-based training for speech analysts (up to 5 students and 2 hours)
V4-T-OT-TVerba Online Training - Operations TeamsLive, web-based training for operations teams (up to 5 students and 2 hours)
V4-T-ST-TVerba Online Training - Support TeamsLive, web-based training for support teams (up to 5 students and 2 hours)

For services outside of the above definitions, please contact your Verba partner or sales representative.