Overview
This document describes our standard online training services.
Scope of Training Services
This chapter describes what is, and what is not included in our standard installation assistance services.
What is included:
- written discussion of your special requirements for the training
- online training session using Cisco Webex or Microsoft Skype for Business (and Lync)
- up to 5 students
- up to 2 hours
- actual user interface training executed in either our training/demo system or in your already deployed Verba system
What is NOT included
- notification/booking with participants - your team is responsible to inform your participants
- on-site training
How to book your training
Book your training by contacting your Verba partner or opening a support request at support.verba.com. In your request provide us one or two 2-3 hour long available time slots.
Training hours
Training shall be prescheduled and is available on weekdays between:
- US EST: 7 AM - 5 PM
- US CST: 7 AM - 4 PM
- US PST: 7 AM - 2 PM
- EU CET: 8 AM - 8 PM
- UK BST: 8 AM - 8 PM
- UAE AST: 11 AM - 8 PM
- China/Hongkong/Singpore/Sydney
CST/HKT/SGT/AEST: 3 PM - 10 PM
For timezones not listed here, please use the nearest timezone and convert the given time period.
Standard Online Training Services
Service articles are the following:
| Article Code | Article Name | Description |
| V4-T-ADM-T | Verba Online Training - Administrators | Live, web-based training for administrators (up to 5 students and 2 hours) |
| V4-T-QM-T | Verba Online Training - Quality Supervisors | Live, web-based training for quality supervisors (up to 5 students and 2 hours) |
| V4-T-CS-T | Verba Online Training - Compliance Specialists | Live, web-based training for compliance specialists (up to 5 students and 2 hours) |
| V4-T-SP-T | Verba Online Training - Speech Analytics | Live, web-based training for speech analysts (up to 5 students and 2 hours) |
| V4-T-OT-T | Verba Online Training - Operations Teams | Live, web-based training for operations teams (up to 5 students and 2 hours) |
| V4-T-ST-T | Verba Online Training - Support Teams | Live, web-based training for support teams (up to 5 students and 2 hours) |
For services outside of the above definitions, please contact your Verba partner or sales representative.