Support plan

For support terms and conditions, see http://www.verint.com/corporate/misc/verint-global-maintenance-and-support-plan-all-regions.pdf

Contact methods

Customers with an active maintenance contract can obtain support by opening a case using the contact information located at https://www.verint.com/engagement/support/

Microsoft and other 3rd party software support

You can find the related policy at Microsoft and other 3rd party software support.