Standard Installation Assistance Services

Overview

This document describes the features and limitations of our standard installation services.

In case your are ordering our standard installation assistance services, the Verba support team will help you with your installation.

Scope of Installation Assistance

This chapter describes what is, and what is not included in our standard installation assistance services.

What is included

• • one hour kick-off call to discuss your deployment and plan what components are needed
  • remote support using Cisco Webex, Microsoft Skype for Business (and Lync) and LogMeIn
  • installation and configuration of the Verba software (including Active Directory synchronization)
  • basic testing of your installation, basic functionality tests ("smoke testing")
  • typical installation assistance is done in one to three up to 3-hour sessions

What is NOT included

• • project management - our team will need you to plan and involve our team when needed
  • project documentation
  • on-site services
  • downloading of the Verba software
  • the configuration of your UC/telephony platform, network, server and database configuration (guidance will be provided)
    
  • installation or configuration of systems where Verba turret add-on licenses are included in the project
  • customer documentation
  • user and group administration and configuration of your business specific rules (training and professional services are available)
  • custom development
    

How to book your session

Book your session by contacting your Verba partner or opening a support request at support.verba.com. In your request, please provide us one or two 2-3 hour long available time slots.

Service hours for installation assistance

Installation assistance shall be scheduled in advance and is available on weekdays between:

• US EST: 7 AM - 5 PM
• US CST: 7 AM - 4 PM
• US PST: 7 AM - 2 PM
• EU CET: 8 AM - 8 PM
• UK BST: 8 AM - 8 PM
• UAE AST: 11 AM - 8 PM
• China/Hongkong/Singapore/Sydney
  CST/HKT/SGT/AEST: 3 PM - 10 PM

For timezones not listed here, please use the nearest timezone and convert the given time period.