To ensure that the antivirus scanner does not interfere with the operation of the Verba system, you must exclude specific processes and directories for each Verba server or server role on which you run an antivirus scanner. The following processes and directories should be excluded:
Directory and file locations listed below are the default locations for the Verba system. For any locations for which you did not use the default, exclude the locations you specified instead of the default locations specified in this article.
Verba Processes:
| Verba Service Name | Executable Name |
|---|---|
Requirement for Java Services:
| wrapper.exe |
| Verba Passive Recorder Service | verbaengine.exe |
| Verba Media Collector and Proxy Service | recorderproxy.exe |
| Verba Legacy Cisco Central Recorder Service | nativerecorder.exe |
| Verba Analogue and Radio Recorder Service (Verba General Media Recorder Service) | mediareceiver.exe |
| Verba Legacy Cisco Gateway Recorder Service | ciscogatewayrec.exe |
| Verba Labeling Service | label-processor.exe |
| Verba Media Utility Service (Verba Waveformatter Service) | waveform.exe |
| Verba Media Streamer and Content Server Service | mediastreamer.exe |
| Verba Legacy IP Trade Recorder Service | verbaiptrade.exe |
| Verba Screen Capture Multiplexer Service | multiplexer.exe |
| Verba Unified Call Recorder Service | unifiedrec.exe |
| Verba Active Recorder and Streamer Service | activerecorder.exe |
| Verba Storage Management Service = verbastorage.exe | verbastorage.exe |
| Verba Media Transcoder Service | transcoder.exe |
| Verba System Monitor Service | verbasysmon.exe |
| Verba Centile Connector | centile-connector.exe |
| Verba Node Manager Agent Service | verbaagent.exe |
| Verba SfB/Lync Announcement Service | rec-announcement.exe |
| Verba CDR and Archived Content Importer Service | cdrimport.exe |
| Verba SfB/Lync IM Recorder Service | lyncchatrecorder.exe |
| Verba Cisco MediaSense Connector | mediasense-connector.exe |
| Verba Speech Analytics Service | speech-analytics.exe |
| (Verba TroubleshootingTool) | verbacapture.exe |
| (Verba TroubleshootingTool) | verbareport.exe |
| Verba Web Application Service | tomcat9.exe |
Built-in Microsoft SQL Server Express processes:
%ProgramFiles%\Microsoft SQL Server\MSSQL{nn}.MSSQLSERVER\MSSQL\Binn\SQLServr.exe
%ProgramFiles%\Microsoft SQL Server\MSRS{nn}.MSSQLSERVER\Reporting Services\ReportServer\Bin\ReportingServicesService.exe
%ProgramFiles%\Microsoft SQL Server\MSAS{nn}.MSSQLSERVER\OLAP\Bin\MSMDSrv.exe
Anti-virus exceptions for SQL Server processes are only necessary if the SQL Server is co-located with the Verba server. The list above shows the default paths and processes for a built-in MS SQL Express Server, but the installed SQL Server version and location can be different in each deployment.
The following table identifies versions for the paths. {nn} is the version value used in the instance ID.
| Version | {NN} |
|---|---|
| SQL Server 2019 (15.x) | 15 |
| SQL Server 2017 (14.x) | 14 |
| SQL Server 2016 (13.x) | 13 |
| SQL Server 2014 (12.x) | 12 |
| SQL Server 2012 (11.x) | 11 |
- The installation folder (%programfiles%\Verba)
- The configured media folder (%programfiles%\Verba\media)
- The configured log folder (%programfiles%\Verba\log)
Media Collector and Lync Filter Server Role:
Verba Processes:
| Verba Service Name | Executable Name |
|---|---|
Verba Legacy Remote Capture Service | remote-capture.exe |
| Verba Media Collector and Proxy Service | recorderproxy.exe |
| Verba SfB/Lync Call Filter Service | LyncFilterConsole.exe |
| Verba SfB/Lync Communication Policy Service | lyncethicalwall.exe |
| Verba SfB/Lync IM Filter Service | lyncimfilter.exe |
| Verba System Monitor Service | verbasysmon.exe |
| Verba Node Manager Agent Service | verbaagent.exe |
Folders:
- The installation folder (%programfiles%\Verba)
- The configured log folder (%programfiles%\Verba\log
Media Collector and Proxy Server Role:
Verba Processes:
| Verba Service Name | Executable Name |
|---|---|
Verba Legacy Remote Capture Service | remote-capture.exe |
| Verba Media Collector and Proxy Service | recorderproxy.exe |
| Verba System Monitor Service | verbasysmon.exe |
| Verba Node Manager Agent Service | verbaagent.exe |
Folders:
- The installation folder (%programfiles%\Verba)
- The configured log folder (%programfiles%\Verba\log)
Announcement Server Role:
Verba Processes:
| Verba Service Name | Executable Name |
|---|---|
| Verba SfB/Lync Announcement Service | rec-announcement.exe |
| Verba System Monitor Service | verbasysmon.exe |
| Verba Node Manager Agent Service | verbaagent.exe |
Directories and Files:
- The installation folder (%programfiles%\Verba)
- The configured log folder (%programfiles%\Verba\log)
Speech Analytics Server Role:
Verba Processes:
| Verba Service Name | Executable Name |
|---|---|
| Verba Labeling Service | label-processor.exe |
| Verba Speech Analytics Service | speech-analytics.exe |
| Verba System Monitor Service | verbasysmon.exe |
| Verba Node Manager Agent Service | verbaagent.exe |
Directories and Files:
- The installation folder (%programfiles%\Verba)
- The configured media folder (%programfiles%\Verba\media)
- The configured log folder (%programfiles%\Verba\log)
Desktop Agent Role:
Verba Processes:
| Verba Service Name | Executable Name |
|---|---|
| Verba Screen Capturing Service | agentcontroller.exe |
| Verba Screen Capturing Service | captureagent.exe |
| Verba Storage Management Service | verbastorage.exe |
| Verba System Monitor Service | verbasysmon.exe |
| Verba Node Manager Agent Service | verbaagent.exe |
Directories and Files:
- The installation folder (%programfiles%\Verba)
- The configured media folder (%programfiles%\Verba\media)
- The configured log folder (%programfiles%\Verba\log)
Offline Player Role:
Verba Processes:
- verbaplayer.exe
Directories and Files:
- The installation folder (%programfiles%\Verba)