Enabling the Verba Import Service
Step 1 - In the Verba Web Interface go to System > Servers > Select your Media Repository (or Single) Server > Click on the Service Activation tab.
Step 2 - Activate the Verba Import Service by clicking on the 
icon.
Step 3 - Click on the Service Control tab.
Step 4 - Start the Verba Import Service by clicking on the 
icon.
Creating a Verba Rest API import source
Follow the steps below to create a new Verba Import source for Cloud9:
Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu
Step 2 - Click on the Add New Import Source link on the top right
Step 3 - Complete the configuration according to the requirements in the following table
Configuration item | Description |
|---|---|
| Name | Name your import source. This name will identify this source across the system. |
| Type | Select Verba Rest API |
| HTTP Port | HTTP Port, where the Verba Rest API service will be listening for incoming HTTP requests. Any free port (aka not in use by other applications running on the Verba server) is good. |
| HTTPS Port | HTTPS Port, where the Verba Rest API service will be listening for incoming HTTPS requests. Any free port (aka not in use by other applications running on the Verba server) is good. Please, don't try to use the port 443 because the Verba web application is already using that. |
| TLS Certificate File / Thumbprint | Specify the certificatefile/certificatethumbprint that is being used for the connection. If left empty then the Verba default certificate will be used |
| TLS Key File | Specify the file where the certificate key is stored if not in the windows certificate store |
| TLS Key File Password | Specify the password for the file that contains the certificate keys |
| TLS Trust List | Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options:
|
| Connection Timeout [seconds] | Specify after how many seconds of communication inactivity should we consider an incoming HTTP or HTTPS request a failure. For bad network infrastructures you may want to increase this setting. |
Step 4 - Click Save to save the settings
Import policy configuration
Follow the steps below to configure the Data Import action:
Step 1 - In the Verba web interface, navigate to Data > Data Management Policies
Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page
Step 3 - For the action, select Data Import
Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field
Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below
Step 6 - Scheduling must not be configured because this is an API where we must listen all the time for incoming requests
Step 7 - Click on Save
| Configuration Parameter Name | Description |
|---|---|
| Enable Recording Rules | Specifies if all data should be processed in the imported data set or just the records of the recorded users as configured in Verba |
| Execute Only on Selected Servers | If enabled, a specific server can be chosen that will run this policy |
HTTP, HTTPS request format
The requests have to be multipart (rfc1341).
The Verba Rest API accepts the Verba CDR XML format alongside with a media file.
For SMS import you can place the text of the sms in the CDR XML's sms field and omit sending a media file.
For chat import you have to use our IM XML format to attach the chat messages (next to the CDR XML) as a .im 'media' file.
Load Balancer configuration
AVAILABLE SINCE 9.7.4
Load balancer probe configuration must be HTTP GET with path = '/healthbrobe'.